The All in One product that is ConnectWise Manage and all of its glory!
July 27, 2018

The All in One product that is ConnectWise Manage and all of its glory!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

Our company uses the entire ConnectWise business suite. With ConnectWise Manage we run operations with our service and sales tickets and opportunities. We also set up and run our projects from within Manage. Overall, this product is great to use and allows us to be effective in supporting our clients. I'm the service manager so managing my team and their schedules are important. I am always using the dispatch portal in conjunction with the service board. I can't speak on the financial management side of the application but I know it integrates well with Quickbooks and invoicing our clients. Overall, Manage is a powerful product and could handle every aspect of your business.
  • Resource Scheduling
  • Invoicing
  • Project Managment
  • Since it is a cloud product, on occasion, it can be slow.
  • Efficient Scheduling of resources
  • Fluid movement between department Sales to service, Sales to Project, Service to Billing. Improving overall efficiency.
  • Building a service history on client systems allow for more sales opportunities.
We are an MSP and it integrates with everything from our quoting, invoicing and our RMM utility. Since it has so many integrations with other Business applications there is no limitation to what Manage can do to run your business under a centralized application. Manage is a great product and is also user-friendly.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
8
Customer portal
9
Social integration
Not Rated
Email support
9
Help Desk CRM integration
Not Rated