ConnectWise Manage - To Manage Wise
March 13, 2022
ConnectWise Manage - To Manage Wise
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use ConnectWise for our daily ticket allocation and also to store KBs. We even use the same for our timesheet management.
It is great to use as we have multiple functionalities enbibed in one tool.
We previously had desktop version but company had offered a web console with same features and speed
It is easy to integrate it with our intranet applications and two factor authentication
Product also encourages to include Sales,Procurement features which beyond for any service ticketing tool to include
I would say it will be an all in one tool because of its multi functionality. One platform for employees to work on tickets and KBs, managers to approve timesheets and Procurement team to manage their data.
Highly recommended for small scale businesses to manage data and timesheets in a single tool.
It is great to use as we have multiple functionalities enbibed in one tool.
We previously had desktop version but company had offered a web console with same features and speed
It is easy to integrate it with our intranet applications and two factor authentication
Product also encourages to include Sales,Procurement features which beyond for any service ticketing tool to include
I would say it will be an all in one tool because of its multi functionality. One platform for employees to work on tickets and KBs, managers to approve timesheets and Procurement team to manage their data.
Highly recommended for small scale businesses to manage data and timesheets in a single tool.
- The Statuses that are setup for ticket are perfect to know the current work needed on it
- Timesheets are easy to manage both for filling and approving
- Good part is we even have Expense reports along with Sales and Procurement details
- Project Managers find it very helpful to create projects and its sub tasks
- Calendar feature is an add-on to monitor the resource availability
- Strongly recommend for an upgrade on UI
- Improve a little more on the search accuracy for ticket data
- Ticket management
- Timesheet and Expenses
- Calendar
- Helped to move to Web app and in turn helped in cost cutting of the desktop application
- Helps dispatcher on shift to assign tickets based on the Calendar availability
- PMs find it comfortable to assign Projects
While others are purely for ticket management, this tool is an Outstanding multi purpose one
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ConnectWise PSA go as expected?
Yes
Would you buy ConnectWise PSA again?
Yes