A Cornerstone to Your Organization
September 22, 2020
A Cornerstone to Your Organization
Score 8 out of 10
- Learning Suite
- Performance Suite
Overall Satisfaction with Cornerstone OnDemand
Cornerstone OnDemand (CSOD) is used across our entire organization for Learning and Performance. Additionally, we have partner accounts added into the system and are supporting learning for our partners as well. Cornerstone is effective for us to manage goals, development conversations, custom training learning paths, multiple learning programs, succession and more!
- Reporting - For the most part, there is a report for everything in the system. A few sections need more enhancements (e.g. Community Reports), but overall if you have the information in the system you can pull a data analysis on it. Reporting 2.0 has also made great strides over the years and the future is bright with this robust reporting tool.
- Cornerstone Check-Ins - A lot of companies are looking at Continuous Performance and I think the tool Cornerstone is building is going in the right direction. Often I find myself referencing what Cornerstone is doing when there are questions about tools supporting continuous performance.
- Reporting 2.0 - While this is also on my Pros list, I think it's still new and has some usability issues. One area that's difficult is the setup and permissions. There are A LOT of permissions to navigate through and recently I found that even if you have the reporting permission for one area of the system, if you didn't have the permissions to actually see that area of the system you couldn't get it to show up on a report. There are a lot of dependencies on these permissions and it's not always clear.
- Global Product Support: As long as I've used Cornerstone, GPS has been very inconsistent. Sometimes you get tickets answered quickly, other times it can take over a month. Often you don't get the root causes to the problems. Support also doesn't seem to be localized, so if I open a ticket it may be answered by someone in a different timezone which also impacts time for responses to be received/reviewed.
- Overall system enhancements - There are some enhancements that definitely are improvements, but they may not take into consideration how end users are using the system. For example, there was an enhancement to change what a button did in the system so that it could connect with new Cornerstone functionality. Unfortunately, this new functionality was still in Early Adopter mode and folks weren't ready to launch the new functionality. Would love to see more of an opportunity for customers to weigh in on the pros/cons and when people should enable smaller changes to the system.
- Increased Performance Development - We were aiming for a more involved performance process between employees and managers. This is something that we continue to develop, but Cornerstone's Check-Ins functionality is the tool needed to bring performance into the future. Even just setting up the system to allow for one on one check-ins is a huge advancement in foster great communications between managers and employees.
Although we use Performance and Learning, we unfortunately do not blend them together.
In our system we have used Learning heavily to ensure that our employees and partners are well versed in product training to ensure they meet all the requirements prior to retraining and implementing client solutions. The Cornerstone system is very robust with providing options for self-paced learning, in person and virtual learning, certifications, observation checklists, and more. From the back end, there are many options for administrators and program owners to report on completion and customize the system to inform those that people are where they need to be to be successful in their role.
There is definitely a lot of custom configuration in the system that can be done, but it's not universal across all areas. In my many years using the system, there are some pages in the system that are configurable that may not need to be and others that aren't configurable that would really benefit from being able to be configurable. All that being said, Cornerstone keeps the variety of clients in mind when developing pages or functionality. To that I mean that they keep language simple and non-industry specific so that it can be adopted by the various different organization types that make up the client base. With the adoption of more APIs, I think that is allowing for more customization from companies with teams who know how to program or develop connections with these APIs.
I've only worked at companies that use Cornerstone where the employee counts are between 6,000 and 17,000. I can't speak to how the system works for smaller organizations, but for large organizations there is a lot of power to be able to handle and customize the learning and performance experience.