Crownpeak Digital Quality Management (DQM) is the Best All-In-One Automated Accessibility and Digital Governance Tool in the Market
Updated April 30, 2021

Crownpeak Digital Quality Management (DQM) is the Best All-In-One Automated Accessibility and Digital Governance Tool in the Market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crownpeak Digital Quality Management (DQM)

We use the automated accessibility scans provided by Crownpeak DQM to assist with manual auditing. It is especially useful for enterprise-level organizations that have multiple digital properties. By leveraging DQM's analytical and benchmarking data, we are able to inform and create efficiencies within our manual digital accessibility process. DQM enables us to:
  • Quickly assess which websites are the highest risk and have the most errors
  • Gather trends and commonalities around recurring issues across multiple sites
  • Have a snapshot of a customer's progress on automated accessibility remediation both across the whole organization or site-by-site
  • Automated WCAG testing
  • Accessibility benchmarking across an organization's total websites
  • Differentiate between A, AA, and AAA issues
  • Compare accessibility, SEO, and usability in order to understand how the initiatives support each other
  • Easy admin functionality
  • Customization capabilities
  • Pages with many issues can take a longer time to load
  • A more efficient manual testing process that saves us time during auditing so we can provide better value to our customers
  • An enterprise-level approach empowers us to provide manual testing at scale for organizations with multiple websites
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Crownpeak is one of a handful of companies whose customer support is ten out of ten every single time. They are kind, patient, responsive, and resolve questions quickly and effectively.
Having worked on hundreds of accessibility projects across many types and sizes of organizations, my recommendation is that Crownpeak DQM is the most effective automated accessibility testing tool for achieving the end goals of:
  1. Getting teams to successfully complete their remediation
  2. Understanding where an automated tool has limits and manual testing is required
  3. Meeting the WCAG guidelines
  4. Prioritizing issues that are the highest risk so it's clear what to address first
  5. Considering an organization's existing brand and visual identity
  6. Doesn't provide a false sense of security like other tools

Do you think Crownpeak Digital Quality Management (DQM) delivers good value for the price?

Yes

Are you happy with Crownpeak Digital Quality Management (DQM)'s feature set?

Yes

Did Crownpeak Digital Quality Management (DQM) live up to sales and marketing promises?

Yes

Did implementation of Crownpeak Digital Quality Management (DQM) go as expected?

Yes

Would you buy Crownpeak Digital Quality Management (DQM) again?

Yes

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.