Darktrace - Some Shortcomings
November 11, 2021
Darktrace - Some Shortcomings
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Darktrace
We implemented Darktrace 2 years ago for our organisation of approximately 350 users. The system was identified as a smart learning AI system that would protect the business against a range of cyberattacks.
- Very Clever Marketing
- Clever use of the AI
- From time to time an email would appear in your inbox and within 5 to 10 seconds the email would be removed before your eyes. sometimes you could click on it if you were reading emails. Other times it would appear in your notifications and then when you looked for it later it was gone. It made you question your sanity. This problem has never been fixed. if you don't get onto it quick enough the system deletes these actions every month. No trace can be found.
- When the system incorrectly quarantined an email, a false positive, there is no way to train the system not to do the same thing again. You have to contact IT support and get them to whitelist the email behind the scenes.
- The BIG problem. The system is only as smart as the emails you provided for ingestion. Any email received after ingestion may be quarantined as it falls outside the pattern of behavior. Worse still. The system will let through infected emails if it can see the sender is a trusted source. Even if they have had an attack and sent emails out to their entire address book with an infected payload.
- There was no notice of emails being quarantined until recently. When you do get sent a notice now it contains a very poor level of information.
- Intelligent mail scanning
- Threat minimization
- The system has cost the business money in added pressure on the it Team.
Do you think Darktrace delivers good value for the price?
No
Are you happy with Darktrace's feature set?
No
Did Darktrace live up to sales and marketing promises?
No
Did implementation of Darktrace go as expected?
Yes
Would you buy Darktrace again?
No