Darktrace Threat Identification and Analysis
September 08, 2025

Darktrace Threat Identification and Analysis

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Darktrace DETECT
  • Darktrace PREVENT

Overall Satisfaction with Darktrace

We installed Darktrace to scan our network traffic to identify anomalies and potential threats. The install was reasonable as the device just requires a TAP port. (I recommend giving it the fastest tap you can.) The device learned for a few weeks and then switched into identification mode, altering us to non-standard activity.

Pros

  • Network scanning
  • Anomaly detection
  • Threat alerting

Cons

  • The system has so many features and places to tweak we found it hard to tune for our use.
  • We met regularly with someone from Darktrace to assist us in processing the alerts
  • The process for mail scanning requires you to reroute mail traffic
  • There were a few critical times where the network scanning identified the source of issues we suspected, but could not pin down
  • At least one time the device provided detailed information we would not have found any other way
The device has layers and layers of settings that can be tweaked - it is very customizable, but also hard to adjust when a new pattern of use is reasonable but needs to be watched.
Darktrace allows you to get under the hood in a way that few other services of this type allow.

Do you think Darktrace delivers good value for the price?

Not sure

Are you happy with Darktrace's feature set?

Yes

Did Darktrace live up to sales and marketing promises?

Yes

Did implementation of Darktrace go as expected?

Yes

Would you buy Darktrace again?

Yes

If the colleague is versed in network protocols and has used a sniffer, this would be a great product for them!

Darktrace Support

Darktrace know their product is complicated and provides mechanisms for customer support. Our biggest challenge was the turnover in support folks.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No as it included a more Managed platform and we did not want to outsource this process.
Yes - Yes
Support folks often go over and above in helping us understand things identified.

Comments

More Reviews of Darktrace

  1. Home
  2. Network Traffic Analysis (NTA) Tools
  3. Darktrace Reviews
  4. User Review of Darktrace