Meh
April 09, 2025

Meh

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with DDI System

DDI's Inform is the ERP we use for everything we do. It connects inventory to purchasing to a/p to a/r and g/l. We use it for reporting as much as we can and we have varied our processes a little to accommodate the software.

Pros

  • quick reporting for pre-programmed reports
  • works well in the cloud
  • fast billing process
  • interconnected data is easy to access

Cons

  • support is slow
  • customized reports are limited
  • the search feature is quirky
It gets the job done most of the time. Customization and support bring the score down
Blackbaud seems more polished as a whole but is for non-profits and their needs

Do you think DDI System delivers good value for the price?

Not sure

Are you happy with DDI System's feature set?

No

Did DDI System live up to sales and marketing promises?

No

Did implementation of DDI System go as expected?

Yes

Would you buy DDI System again?

No

DDI Inform is well-suited for flexible solutions (cloud/on-premise) and simple scenarios for distributors. It also helps to be on a relaxed timeline as support if very slow if things go wrong.
It's less appropriate if you need things done now, want to go deeper into data or customization, or don't have a knowledgeable IT resource that can help you with various software quirks/deploys.

DDI System Feature Ratings

7.0
Accounts payable
7
Accounts receivable
6
Journals and Reconciliations
7
Standardized Processes
8
7.5
Billing Management
7
Period Close
8
7.7
Inventory tracking
8
Automatic reordering
7
Location management
8
6.6
Pricing
5
Order entry
8
Credit card processing
5
Cost of goods sold
7
Order Orchestration
8
Payroll Management ()
Not Rated
6.3
Dashboards
8
Standard reports
8
Custom reports
3
Customization ()
Not Rated
8.5
Role-based user permissions
8
Single sign-on capability
9
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Not Rated
Remediation and Certification
Not Rated
Logistics ()
Not Rated
6.6
Production Process Design
7
Production Management
7
Configuration Management
7
Work Execution
7
Manufacturing Costs
5
7.3
Forecasting
7
Inventory Planning
7
Performance Monitoring
8
5.0
Product Master Data Management
5

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