Vision Fatigue
Cindy Ionita | TrustRadius Reviewer
December 05, 2016

Vision Fatigue

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Deltek Vision

Currently [it is] primarily being used for timesheets and accounting. CRM is still getting consolidated and cleaned up. Looking to roll out company-wide next year for CRM and project management features.
  • Integration of accounting records to CRM records
  • Tracking project contacts
  • Configurations section is not user friendly and is clunky and poorly laid out / designed. (Very obvious that CRM was completely separate program that was forcibly integrated into accounting portion)
  • Please hire a user interface designer
  • No good way to track when projects get new names, are acquired by new owners, ...
  • No good way to track people across projects and organizations as they move over the years.
  • We have the potential to manage more of our business with this tool...but the amount of tweaking and customization it takes to do so effectively and easily is at times discouraging.
  • Getting into Vision is the beginning of a long term relationship with your DELTEK consultant. It's not a one time set up fee...you're pretty much reliant on them to fix any errors and make continuous improvements...forever (unless you hire an in-house SQL specialist).
  • The true cost in time and money for getting DELTEK Vision up and running should be more accurately portrayed.
It requires a good guide, someone with a good sense of the over all picture. It needs massive planning and working out of workflows well ahead of time. [You have to] figure out how to get old data from other databases into Deltek Vision.

Deltek Vision Feature Ratings

Deltek Vision Support

99% of the customer service specialists and technicians that I've encountered are quite awesome!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We don't need it. With the Quick Chat feature, most of my issues don't even make it to the case phase. The really hard problems have to be dealt with by using "Stored Procedures" anyhow, and that is beyond DELTEK's customer care service (wish it wasn't).
"There was an update and now something doesn't work anymore." This is usually a nightmare inducing scenario, but the folks I've dealt with at DELTEK always help me search high and low (pretty exhaustively, I might add) to pinpoint the problem and get a fix to me that I can implement without having to hire a consultant. That is much appreciated, since we have a modest operating budget and can't afford all these "extra fixes".

Using Deltek Vision

It's on the verge of being awesome. Right now it's a matter of money -- if you have the money to hire consultants round the clock, yeah this is awesome.
ProsCons
Like to use
Easy to use
Unnecessarily complex
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • Linking people & companies to projects
  • Custom reports, or just customizing existing reports
  • Report layout modifications
  • Tracking contacts through their professional careers without losing information about old firms and old relationships
  • Modifying built-in grids to feature information that we want to see
  • Creating aliases for project names (architecture projects often have many many names throughout its life)