Best Little Place to Catch a Whole Lot of Awesome Reviews
Anonymous | TrustRadius Reviewer
September 29, 2015

Best Little Place to Catch a Whole Lot of Awesome Reviews

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

D3

Overall Satisfaction with Demandforce

We use Demandforce to confirm appointments and encourage reviews of our Salon and Spa. It helps us to maintain quality of our services and customer service experience and has played a key role in keeping us among the top for positive reviews in our industry and our area. Additionally, it has vastly improved our client appointment retention and organization.
  • Reviews
  • Appointment Confirmation
  • Client Retention
  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
  • Increased employee efficiency (fewer calls to the front desk!)
  • Better Customer Service (easier appointment confirmation and reminders)
  • NEW Customers (All kinds of positive reviews pushed to the web)
We have evaluated other products but none have had the reviews capability that Demandforce does.
It's not something we use for online booking. If Demandforce were to improve the software, we might consider moving from Mindbody Online - it sure would be nice to have everything in one platform.

Using Demandforce

4 - Marketing & Management
4 - Some computer and design skills. Communication skills.
  • Reviews
  • Appointment Confirmation
  • Client Retention
  • Online Booking (if it's improved)
  • Social Media (if it's improved)
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.