Plus & Delta
September 30, 2015
Plus & Delta
Score 6 out of 10
Vetted Review
Verified User
Software Version
Intuit
Modules Used
- all
Overall Satisfaction with Demandforce
Demandforce is used to confirm upcoming appointments; allow patients to request appointments online; allow patients to write reviews about their experience during their appointment, and send email reminders to patients who haven't had an exam in over a year, etc. Demandforce is used by the patient relations team who schedule appointments.
Pros
- Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
- Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
- Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Cons
- More communication when updates are made to website and what changes have been made and why.
- More personalization to cater to the needs of a business.
- Reviews [should] be posted on business website or connect to Yelp account.
- Patients requesting an exam confuses them that they are actually scheduled for an exam (Negative)
- Increased # of patients scheduled due to accessibility online to request for appointments (Positive)
- Patients confirming appointments after being sent an email reminder by Demandforce is difficult to track when we receive the confirmation as an email because sometimes the email address is completely different from the patient's first and last time and thus requires more time and energy to look up who confirmed the appointment (Negative)
- 4Patient Care
This office has used Demandforce for more than 3 years and the switch to another product would require time and money, however I personally think 4PatientCare has more options and personalization to increase efficiency and revenue for the office.
Comments
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