Could be better but have had a promise that it is being improved.
May 04, 2022

Could be better but have had a promise that it is being improved.

Alison Loperena | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with DemandScience Intelligence (formerly Leadiro)

Our team was having a hard time collecting relevant leads and so contracted DemandScience. At the start there was a non-negligible bounce rate and our team found that the BI feature did not do much to differentiate leads (i.e. there was limited/no difference in response rate). It was a bit of a hassle to reclaim credits that had bounced and were at first not possible to get back credits for people whose email hadn't bounced but had left the organization that the email was for 12+ months ago. All in all, has not been the right fit for us up til now. Account managers are decent and our team will be testing some new features over the next few months.
  • Data
  • Mobile
  • Customer service
  • Inaccurate data
  • You don't know if you've already downloaded the data for a user
  • Cost
  • Lead database size
  • $ spent on unproductive leads
  • Sales team frustration
Fine but could be improved. There are some issues with selecting contacts etc. that could be sorted out without much fuss.
Limited in our case. It might be because it is based abroad. Not as bad as some other providers but could be improved. Outdated or inaccurate emails are not uncommon.
Kasper or other similar ones are more for targetted research. In terms of large lists DemandScience is fine just requires some combing through the data.

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It might be suited for someone with a straightforward product based in the US. With a simple proposition that aligns with BI categories on the platform. Someone who has time to check if the data for the leads is correct. Less so for those based abroad or with limited resources.

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