Dentrix - Best of the locally hosted practice management software I've seen
November 14, 2017

Dentrix - Best of the locally hosted practice management software I've seen

Loyd Dowd, DDS FICOI MCSD | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dentrix

I built my network and my first version of Dentrix by myself in 1995 back when it was a separately owned company from Utah. Not something I'd recommend these days as Windows Server security and complexity is vastly more complicated than NT 4.0 server in 1995. Support has gone down since Henry Schein bought Dentrix. They outsource support to India or some other foreign country in that region. It's a crap shoot when you call level 1 support whether you get someone who can actually understand your question and knows how to fix the problem. It we don't get a good level 1 support tech we ask for at least a level 3 tech based in the United States. These people always understand English well and are usually very competent. If they can't fix the problem they'll kick it up to the highest level, level 4 support and they usually get the problem fixed. I almost installed Patterson Dental Eaglesoft a couple of years ago because of their built-in word processor and ease of sending nice snail mail to patients but their tooth chart is from the Stone Age compared to Dentrix' tooth chart and charting capabilities.
  • Charting is easy and fast
  • It's relatively fast on a gigabit network
  • It's relatively easy to bridge to other software packages like Dexis and Sidexix
  • You have to use an outside word processor like Microsoft Word to merge patient data with and send a nice snail mail letter to a patient. Email is impersonal in my opinion.
  • Bring support back to the United States
  • Train level 1 support techs much better
  • It continues to give us a good ROI
  • The monthly support payment of $200 covers all updates and support
  • It's easy to electronically file insurance with attachments such as photos, narratives, and x-rays. If all the insurance companies would start accepting everything electronically that would eliminate our having to print claims and file them snail mail.
Best of the ones I've looked at. Dentrix has a cloud version I'm going to look at.
Dentrix is suited for the smallest practice with only one doctor. It's not for very large practices especially when they have multiple locations. Dentrix Enterprise is for that group.