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Desk.com Review 5 of 20
Desk.com Review: "Indispensible."
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Joel Fristrom profile photo
May 12, 2015

Desk.com Review: "Indispensible."

Score 10 out of 101
Vetted Review
Verified User
Review Source

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Overall Satisfaction with Desk.com

We run a team across the globe, with customer support in more languages than I can recall, and Desk.com helps us bring it all in, spread it out right, and help us to keep going at full speed ahead. Invaluable compared to the old system of slash and grab from a giant mail bag, I highly recommend it to anyone looking to streamline their system.
  • Organization: Simple and clear.
  • Support document creation and updating.
  • Efficiency systems that save thousands of man hours.
  • Greater support for multi-language operation.
  • More built in features, instead of the sheer reliance on plug-ins.
  • Easier color coding.
  • Huge efficiency increase
  • Greater customer satisfaction
  • Difficulty with access in China
Desk.com is perfect for customer support.

Desk.com Support

They are the standard by which I compare my team.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None