Indispensible.
May 12, 2015
Indispensible.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Desk.com
We run a team across the globe, with customer support in more languages than I can recall, and Desk.com helps us bring it all in, spread it out right, and help us to keep going at full speed ahead. Invaluable compared to the old system of slash and grab from a giant mail bag, I highly recommend it to anyone looking to streamline their system.
Pros
- Organization: Simple and clear.
- Support document creation and updating.
- Efficiency systems that save thousands of man hours.
Cons
- Greater support for multi-language operation.
- More built in features, instead of the sheer reliance on plug-ins.
- Easier color coding.
- Huge efficiency increase
- Greater customer satisfaction
- Difficulty with access in China
Desk.com Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
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