Great experience using Dialpad Support
September 21, 2024

Great experience using Dialpad Support

Cory Boff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Support

We have been using Dialpad Support for the past 6 months and have found their system offers a wide scope of services. At every step of the way the service and the capabilities of what they offer as a communications service are great for building efficient and effective staff and client interactions. For our team we do not even use some of the features to their full extent but as we grow they will be very helpful in building stronger teams and better over all interactions with our clients.

Pros

  • Transcriptions and note taking are great
  • Search functions of the notes and transcriptions are unreal

Cons

  • For us our only frustration is the breaking out of segments of what different centers do and not being able to utilize certain features otherwise.
Dialpad Support is functional

Do you think Dialpad Support delivers good value for the price?

Not sure

Are you happy with Dialpad Support's feature set?

Yes

Did Dialpad Support live up to sales and marketing promises?

Yes

Did implementation of Dialpad Support go as expected?

Yes

Would you buy Dialpad Support again?

Yes

Dialpad Support Feature Ratings

9.8
Agent dashboard
9
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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