Dialpad Support Review
September 21, 2024
Dialpad Support Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Support
We use Dialpad Support for our contact centre and for our satellite branches. Improved reporting on staff performance compared to our previous provider
Pros
- Reporting
- Visibility of calls and agents
Cons
- On the fly agent status reporting instead of only previous days reporting being available
- Customised reporting instead of preset options for those one off reports I may wish to view.
- In person set up in implementation of service. We had to set it up almost on our own.
- Has provided better analytics for us to see behaviour of agents compared to previous provider
Do you think Dialpad Support delivers good value for the price?
Not sure
Are you happy with Dialpad Support's feature set?
Yes
Did Dialpad Support live up to sales and marketing promises?
No
Did implementation of Dialpad Support go as expected?
No
Would you buy Dialpad Support again?
No
Comments
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