A great social listening tool!
Updated December 23, 2015

A great social listening tool!

David Dubois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Digimind Social

  • Digimind Social combines classic social listening techniques (e.g., social media platforms) and gives insights on search.
  • Digimind Social provides a high level of customization/flexibility and is very responsive.
  • Digimind Social is very user friendly.
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  • As a business school professor teaching both MBAs and executives, I regularly use Digimind to demonstrate the power of social listening in various programs I teach. Digimind Social proved to be a solid, user-friendly tool that effectively show users the value of social media listening for various short-term (e.g., responding to angry customers) to long-term goals (e.g., managing online reputation, competitive analysis).
One important pre-requisite for any company aiming to do social listening is to have a clear understanding of the goals it would like to achieve by using Digimind Social. The tool offers great insights that then need to be integrated into strategic thinking (e.g., understanding company reputation; performing competitive or industry analyses etc.). Thinking about where Digimind social will specifically bring value in their value chain will make using the tool even more effective.

Using Digimind Social

I am very satisfied by the flexibility that Digimind Social offers for my purposes. It is a great tool to generate novel insights that managers can act on in order to meet strategic goals. I also like the comprehensive approach the tool use, and I like the fact that it can be customized for different purposes (i.e., you can "train" the tool to become more "intelligent" in what it tracks and how it is coded)

Digimind Social Reliability