Social Media Monitoring Tools

Top Rated Social Media Monitoring Products

TrustRadius Top Rated for 2023

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Social Media Monitoring Products

(1-25 of 125) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

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Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage…

Zoho Social

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and…

Cision Communications Cloud

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use…


Meltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features…


Brandwatch, from Cision (acquired February 2021) is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their…

Salesforce Marketing Cloud Social Studio

Radian6 was acquired by in 2011 and - along with Buddy Media - is now part of the Salesforce Marketing Cloud. Salesforce now supplies social media management capabilities through Social Studio, the product built by combining Radian6 with Buddy Media, available on…

Emplifi Social Marketing Cloud

Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing,…

Sysomos, now part of Meltwater

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Social Suite by

The Social Suite by (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. acquired NUVI in 2021.

Oracle Social Cloud (legacy)

Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.

Sprinklr Insights

Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for…


Audiense is a social marketing platform focused on Twitter analytics. The company and product was formerly called SocialBro, and rebranded in 2015. Capabilities include social listening, social marketing, and Twitter advertising.


Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that…

Critical Mention

Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.


Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media…

Verint Messaging

Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable…

Engagor (discontinued)

Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October…


Brand24 is a media monitoring app that allows users to identify and analyze online conversations about their brands, products, and competitors. Users can track and engage in online discussions relevant to their business. Brand24 gives users instant access to mentions about their…

Social Mention

Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.


Ubermetrics is a leading media monitoring and analytics solution that identifies conversations from more than 400 million online and offline sources in over 70 languages - worldwide and in real-time. The solution - Ubermetrics Delta - is a high-performance engine that combines artificial…


eClincher aims to be the most powerful, complete and intuitive social media management software. According to the vendor, the product is designed to help users, businesses, and agencies manage social media presence with one platform, and offers the following capabilities: advanced…


Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command…

Synthesio Social Intelligence Suite

Synthesio, an Ipsos company (acquired 2019) offers social monitoring and engagement tools. Synthesio competes with major listening vendors like Radian6 and Sysomos. A point of differentiation is that Synthesio offers a mix of technology and human analysis. In their view, human analysis…

Digimind Social

Digimind Social is a social listening tool that enables brands around the world to instantly understand their online presence and competitive standing, and use these insights to inform marketing, communications and audience engagement strategies. Digimind Social incorporates data…

Videos for Social Media Monitoring Tools

What is Social Listening?
Watch this video and learn how social listening can help you with your business.

Social Media Monitoring Tools TrustMap

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Learn More About Social Media Monitoring Tools

What are Social Media Monitoring Tools?

Social media monitoring tools offer tools to listen, track, and respond to content relevant to an industry, business, product, or event across social media services. Social media monitoring tools can be used to identify, observe, and analyze trends, competitors, and customer sentiment. They are also used to consolidate activity feeds on a central platform, including social media posts and comment responses about a business.They are most frequently used by marketing departments to inform social media advertising and marketing campaigns. They can also be used to gather insight in order to evaluate public relations effectiveness.

Social media monitoring tools provide insight into how to best use your online presence for maximum effectiveness. This includes data on best days to publish, the length of published content, and the best content to include. Social media monitoring tools can also offer user segmentation tools to personalize your social media posts to reach key demographics. Some social media monitoring tools products also offer competitor monitoring services, which includes competitor engagement, reach, impact analysis, and audience sentiment. Social media monitoring tools also automates many of the manual tasks that come with web and social media presence monitoring, allowing for users to focus on content creation and unique interaction with their audience.

Social media monitoring tools share many similarities with Social Media Management Tools. The primary difference is that social media monitoring tools focus on social listening through information gathering, detailed analysis, and impact measurement. Social Media Management tools may include these features, but they are much broader in scope. They manage and control accounts on multiple platforms simultaneously. As such, they are aimed for more responsive or proactive actions, allowing you to use insights gained from social media monitoring tools to take action and strategize effectively.

Social Media Monitoring Tools Features

The most common social media monitoring tools features are:

  • Social media consolidation and response platform
  • Social media search and query
  • Automated response bots
  • Keyword tracking and monitoring
  • Hashtag tracking and monitoring
  • RSS feed automation
  • Sentiment tracking and analysis
  • Publishing schedule management
  • Lead generation tools
  • Influencer outreach management
  • Community and audience management
  • Customer relationship management
  • Competitor listening
  • Media library and asset storage
  • White-label reporting
  • Alert and notification monitoring
  • Impression and reach analytics
  • User segmentation
  • Historical data analytics
  • Data exporting and customized template for reports
  • Data visualization tools
  • Knowledge and training database

Social Media Monitoring Tools Comparison

When choosing the right social media monitoring tools, consider the following:

Listening tools. The social listening capabilities of a social media monitoring tool will determine which one is best for you. If you need robust monitoring tools that expand beyond text information on popular social media sites, then there are specialized options for you. Awario tracks mentions in major social networks, but also from articles, blogs, forums, and news posts. Talkwalker offers tools to monitor video and audio content and extract relevant data.

Competitor insight. If you plan to use social listening to attract customers or develop marketing strategies, you may be interested in a product’s ability to monitor your competitors. Because of the ability for Social Media Monitoring Tools to track hashtags, keywords, and engagement, they tend to have some competitor observation options. However, Semrush offers more nuanced competitor listening tools, such as allowing you to analyze their audience sentiment, reach, impressions, and public relations.

Multilingual support. If you have a globalized scope for your online presence, you’ll want to ensure that your social media monitoring solution listens to content from multiple languages. Talkwalker supports 187 languages, while Mediatoolkit claims to be compatible to monitor in any language.

Pricing plans limitations. Pricing plans for social media monitoring tools are scalable. Paid plans offer a wide listening range, but more listening tools generally indicate a higher price point, which may be a barrier for smaller businesses or startups. There are some free (if limited) tools, but their use may require using multiple monitoring tools. For example, TweetDeck only provides support for monitoring on Twitter, but it is free, making it a great choice for beginning users or businesses who are only concerned with Twitter.

Collaboration tools. If you plan to have multiple users operate the software, or if you plan to eventually collaborate with social media influencers, you’ll want to ensure that the collective work process is simple to use. Socialbakers offers tools to directly contact and amplify social media influencers, including advanced feature that determine how much of an influencers' audience are fake accounts or bots. Sendible offers support for an unlimited number of project collaborators on their plans, making it great for large teams.

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Pricing Information

Paid social media monitoring tools prices range from $10 to $1000 per month at the lowest subscription tiers. Many vendors offer client-based pricing to meet your needs. There are several free social media monitoring tools products, but their functionality may be limited in the types of services that they offer or the number of users with access. Most paid options have free trials and demos.

More Resources

If leveraged correctly, social media can be a powerful tool for your business. The following resources should be helpful in learning to use social media monitoring to your advantage:

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Frequently Asked Questions

What is a social media monitoring tool?

Social media monitoring tools are applications that help marketers track data and behavior on social media (and online apps) for entire organizations.

How does social media monitoring work?

Social media monitoring tools track data across social media platforms and websites, including not just mainstream apps like Twitter, Instagram, or Facebook, but all websites.

Most tools work by constantly crawling sites and indexing them for specific strings of information, either in real-time or defined intervals. Users can work directly with a social media monitoring software provider, or with a third-party data provider to accomplish this.

Once sites are indexed, they are queried and analyzed for review by social media monitoring administrators. This information is extremely useful for marketers to influence decision-making processes and measure the success of initiatives.

Why is social media monitoring important?

Social media monitoring tools can be a key component of overall social media strategies at an organization. They can help streamline and centralize brand mentions and search parameters. This helps save time on locating conversations around millions of webpages and with prioritizing messaging.

Social monitoring is an important part of every brand reputation and social marketing strategy. It can result in quicker response times to customers/clients, avoided PR crises, and recognition of customer advocates.