End to End Risk, Compliance & Business Continuity Plan made simple.
June 07, 2024

End to End Risk, Compliance & Business Continuity Plan made simple.

Dhruv Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent One Platform

It only helped learn and train the team members, as our use cases were quite different and didn't allow simple implementation with the configured workflows. Rather than spending training on multiple users, we're able to train super users, and the knowledge transfer with the help of pre-configured workflows helped to increase the skilled workforce for the application.
We often utilize the platform during our meetings. We replaced paper-based agendas with digital ones, improving efficiency and security. The platform's real-time analytics allowed us to swiftly analyze financials, enhance decision-making, and work on cost savings opportunities. Additionally, its automated audit trails ensured seamless compliance tracking during our internal ISO audit and avoided firefighting for documents.

Pros

  • Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
  • We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
  • It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.

Cons

  • Training required for team members to effectively use the platform.
  • Some customization options are limited and require further investments to enable.
  • Integration with other ERP software and audit tools.
  • Initial investment cost is very high ROI is mainly soft savings.
  • We're able to better utilize resources and their time in different activities.
  • It avoids the around time of preparing an ISO standard documentation and avoids rewording and errors.
We've quarterly internal audits within the team and then internal audits from cross-functional. This required much time to prepare documents, version control, changes and improvements from previous audits, and further process changes. Diligent One Platform not only made this work easy but also made us ready for external audit and confidence in team members not to worry and focus on further improvement in the process. Dashboard tracking and monitoring helped to support changes further.
It has better reviews than any of the competition and provides more features and dashboards for tracking and monitoring. Though the Initial investment was high, the benefits of compliance, BCP, and risk management helped to make the decision.

Do you think Diligent One Platform delivers good value for the price?

Yes

Are you happy with Diligent One Platform's feature set?

Yes

Did Diligent One Platform live up to sales and marketing promises?

Yes

Did implementation of Diligent One Platform go as expected?

Yes

Would you buy Diligent One Platform again?

Yes

We used to track almost all documentation, and with practical usage and trained team members, we have now integrated it with our project management, which allows us to maintain records of discussion, processes, changes in processes, developing BRDs, ISO documents, and with all versions also helped to version control of our projects. We've integrated with PowerBI for continuous monitoring and to provide insight to boarder audience. We've recently enabled trigger management for our KPI that helps us to keep track monitor, and act proactively before a disaster.

Diligent One Platform Feature Ratings

Common repository of GRC items
10
Risk management
9
Integration with Corporate Performance Management (CPM) systems
7
GRC policy management
9
Incident management
9

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