Dixa is the best in customer service
March 27, 2022

Dixa is the best in customer service

Inés Prieto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dixa

This tool is allowing us to conveniently and efficiently serve all our customers through different channels, email, chat, and telephone. What I like is that it does not require any installation because it is cloud-based, so we can access the platform at any time and place with an internet connection.
  • It has the advantage of automatically creating new contacts, so we do not waste time creating them.
  • It has a very simple interface where you can easily locate customers and no communication is lost through any of the channels.
  • Its 14-day free trial has been great, as it had absolutely all the features, which convinced us to purchase the software.
  • I wish it had the option of call transcription so that you don't just have access to the recording.
  • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
  • We have also had problems integrating with social networks, we have not yet been able to integrate them.
  • It has call recording so as not to lose details of customer demands.
  • Its intelligent routing allows us to redirect calls to other agents and attend to more urgent calls.
  • It has ticket management to expedite customer requests and pass them quickly to the technical department.
  • Thanks to this tool we have been able to efficiently serve many more customers through different channels, making them much more satisfied with our services.
  • Customer service agents work in a much easier way, we serve the customer better and the calls and demands are resolved quickly.

Do you think Dixa delivers good value for the price?

Yes

Are you happy with Dixa's feature set?

Yes

Did Dixa live up to sales and marketing promises?

Yes

Did implementation of Dixa go as expected?

Yes

Would you buy Dixa again?

Yes

This is software that has increased the performance of customer service employees because they work more comfortably with a simple to use software. There's almost no learning curve and has presented very few problems, so I recommend it.