TrustRadius
Docebo Leaves Much to Be Desired and Their Support is Dismal
https://www.trustradius.com/corporate-learning-managementDocebo LMSUnspecified8.47101
Ryan Burke profile photo
August 01, 2017

Docebo Leaves Much to Be Desired and Their Support is Dismal

Score 4 out of 101
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Verified User
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Overall Satisfaction with Docebo LMS

Docebo is the LMS we use for our Conga University site, which supports employee, customer, and partner training.
  • The user interface is well designed and for the most part very intuitive.
  • Administration is fairly straight forward - I've used other LMSs that require intense concentration and pages of written notes to remember how to create and deploy a course - this is not the case with Docebo.
  • Docebo is an open system that has many integrations.
  • The new certification module is not very robust. To me this is typical of many of their modules/apps you can integrate into the system. to say the least, they leave much to be desired (for example, I never could get eCommerce to work properly).
  • Support has been truly awful the last few weeks - not only am i not getting timely responses, but i am not getting helpful responses. Functionality I paid for does not work and support, when they respond, seem to be at a loss as to how to help me.
  • Easier to customize and a more consistent experience across the product.
  • In three years I do not believe they have implemented any of my feature requests. It is a shame because many of their new features seem to have a lot of potential, but after I get in and use.
  • It feels a bit like Docebo is "nickel and diming." Some of the paid apps seem to be functionality that should be included in the basic subscription (eCommerce, gamification, having an https domain, etc.).
  • We have many active users taking course content, which is great, but not a measurable ROI on our investment in Docebo.
We selected it because it integrated with Adobe Connect for our live virtual classroom content. As we are no longer using Adobe Connect, we are beginning to consider other systems.
If you need to get up and running quickly with an online training system, are okay with mediocre functionality, and want to use course content from their marketplace, Docebo is a good option. If you want a more powerful system and good support, then I do not recommend Docebo.