Cumbersome, Time-Consuming & Not At All Intuitive
August 18, 2016

Cumbersome, Time-Consuming & Not At All Intuitive

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with docStar

It is being used to store corporate documents such as Tenant Leases, Operating Agreements, Closing Binder documents. Although it was meant to be used company-wide, I am the only one who knows how to store documents on it because the process is cumbersome and the others in my office have decided not to pursue learning the system and instead rely solely on me to save documents to DocStar. A few other people in the office are able to retrieve documents -- the rest ask me to retrieve for them because they find the system confusing and not at all intuitive.
  • I do not have any strengths to report. It is much easier to store/retrieve/email documents directly from our company's network/shared drive than to navigate the many steps of DocStar.
  • The procedure to save documents is cumbersome -- too many steps.
  • The naming process is not intuitive.
  • Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar.
  • Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.
  • Negative: Time-consuming.
  • Negative: Not at all intuitive -- our team is frustrated and confused by it, and have basically given up on trying to learn how to navigate it.
  • Negative: Waste of our company's financial resources.
  • Negative: Poor customer support.
A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system.
It is not appropriate if you have a file, such as a lease, that is constantly updated/added to with amendments, as we have not been able to find a way to automatically add the new pages to the existing document -- for instance, in a .pdf in Word, you are able to merge two documents -- we have not been able to do this in DocStar and instead have to re-scan/save the entire document when we have updates. DocStar is much more time-consuming than simply saving documents in Word to a drive, and we have not found any real benefits to DocStar.