Duo is great for TFA
Overall Satisfaction with Duo / Cisco Secure Access, by Duo
Duo is being used across the whole organization which encompasses four different business divisions for a total of between 350-375 employees. We use Duo as a part of our two-factor authentication when logging into our network from off-campus locations. This last year with the pandemic, the number of employees that were added to remote network capabilities increased by around 70% which meant more people were getting set up and using Duo. I have not heard of any problems and it has helped us maintain secure access to the network, which is vital in the industries we compete in.
Pros
- It is simple to setup
- On-click verification
- Can have multiple two-step authentication connections at one time.
Cons
- I can't think of any area that I would improve it.
- The user interface is great, easily readable, and friendly. How do you improve on that?
- The color scheme is generic, but not necessarily boring.
- Duo has provided greater security for our network.
- Duo has brought about ease of use for two-factor authentication.
- Duo makes it easy to get setup, eliminating long configuration processes that I have experienced in the past.
Yes, my company has definitely benefited from using the Duo multi-factor authentication solution. I don't know if we are using all of the features that could be used but from what I am able to do, and the purposes for which I use it, I know that it is doing the job that needs to be done.
I have not had to use support on this product. I don't know if others in my company have, especially our IT department who deployed the product to those that needed to have it, but I would guess that they asked for some assistance last year when the pandemic caused our usage to increase dramatically. I have not heard anything bad about the support that Cisco provides for Duo.
I think that Duo is better than SecureAuth because the interface is better. I like the usability better and I like the design and functionality better. I wasn't involved in the selection process and initially didn't want to make the switch because I had heard some complaints about Duo but now that I have used it for a couple of years I would definitely say it is better than what I was using.
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