Item: eFront Learning
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Our organization uses eFront in multiple departments, primarily Investment Operations and Investment Accounting. It is used to account for various investments made by the organization. It is a support tool for reconciling. We are able to create reports via dashboards to use for reconciliation purposes. It also serves as a research tool.

Pros and Cons

The customer service is pretty good
Ability to create reports that pull key information from massive amounts of data
Ability to log tickets for issues

It is difficult to learn how to create reports that show exactly what you want. The dashboard part of the software is not very user friendly. Extensive training is necessary to learn how to use it proficiently.
It is very expensive, including licenses, training, report creation, etc.
I've experienced downtime with the site a few times.

Return on Investment

Faster, more accurate reconciliation
Increased employee efficiency
Ease of reporting

Likelihood to Recommend

Make sure you are aware of all the costs associated with this software. If you want something that's user-friendly and easy to learn, this probably isn't the best software to go with. They do provide good customer service with quick responses to logged issues. They have the enthusiasm to help with creating any reports your organization might need, but at a high price.

Users and Roles

5 - Investment operations and investment accounting

Likelihood to Renew

I'm not sure what else is out there that has the ability to do what our organization needs. We've come across things we didn't like about it, but due to costs of switching and possibly lack of other options, we'd probably renew with eFront. Also, we've invested a lot of time in the software and it seems to be satisfactory at this point.

eFront: Decent functionality at a high price

Overall Satisfaction with eFront