eFront: Decent functionality at a high price
Updated February 04, 2015

eFront: Decent functionality at a high price

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with eFront

Our organization uses eFront in multiple departments, primarily Investment Operations and Investment Accounting. It is used to account for various investments made by the organization. It is a support tool for reconciling. We are able to create reports via dashboards to use for reconciliation purposes. It also serves as a research tool.
  • The customer service is pretty good
  • Ability to create reports that pull key information from massive amounts of data
  • Ability to log tickets for issues
  • It is difficult to learn how to create reports that show exactly what you want. The dashboard part of the software is not very user friendly. Extensive training is necessary to learn how to use it proficiently.
  • It is very expensive, including licenses, training, report creation, etc.
  • I've experienced downtime with the site a few times.
  • Faster, more accurate reconciliation
  • Increased employee efficiency
  • Ease of reporting
Make sure you are aware of all the costs associated with this software. If you want something that's user-friendly and easy to learn, this probably isn't the best software to go with. They do provide good customer service with quick responses to logged issues. They have the enthusiasm to help with creating any reports your organization might need, but at a high price.

Using eFront

5 - Investment operations and investment accounting
I'm not sure what else is out there that has the ability to do what our organization needs. We've come across things we didn't like about it, but due to costs of switching and possibly lack of other options, we'd probably renew with eFront. Also, we've invested a lot of time in the software and it seems to be satisfactory at this point.