Overall Satisfaction with Oracle Eloqua
- Marketing Automation: sending out multiple emails, nurture, setting up an involved nurture program that allows for a lot of selection.
- Allowing the segregation of customer by number of emails delivered within 24 hours
- Marketo,Pardot
Knowledge and ease of training
Using Oracle Eloqua
33 - Marketing primarily--corporate, customer and field
2 - All from Senior Level to beginner users
- Daily marketing automation
- Reporting on emails
- Usage stats
- Program builder extensive nurture program
- Lead scoring
- Long term nurturing
Integrating Oracle Eloqua
- Salesforce
Ongoing and can be confusing
- File import/export
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
Involve customer support or your customer success manager
Evaluating Oracle Eloqua and Competitors
No - Wanted to create a marketing automation database tool
- Price
- Product Features
- Product Usability
Wanted a product that all depts. could use easily
Check better on the customer support side of things
Oracle Eloqua Implementation
Change management was a major issue with the implementation - Do more research on the support end of things
- Building of nurture program
- Upload of customer database
Oracle Eloqua Training
- Online training
Configuring Oracle Eloqua
Just keep on trying and pushing through it
Some - we have done small customizations to the interface - Had an outside agent do it
No - we have not done any custom code
Nope...just continue to work towards making things easier
Oracle Eloqua Support
Pros | Cons |
---|---|
None | Slow Resolution Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Support doesn't seem to care Slow Initial Response |
No - We shouldn't have to pay for better service, should be built in and a company wide mission
Yes - No...took too long to resolve something
Unfortuntely no, I cannot do this
Using Oracle Eloqua
Pros | Cons |
---|---|
Like to use Well integrated Convenient Feel confident using | None |
- Sending out emails
- Building distribution lists
- Pulling batch reports
- finding Hypersites
Oracle Eloqua Reliability
Relationship with Oracle
Basic service and discover
Bring customer service and success manager in asap
Upgrading Oracle Eloqua
- Missing some functionality that we need
- Ease of use.
- Drag and drop functionality.