Easy Peasy Software
October 26, 2018

Easy Peasy Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

Our entire catering department uses EMS. We are the only approved caterer allowed in the building so I have configured our menu into the system so it’s easier to input information for the BEOs. We also use it for forecasting, billing, and sales reports.
  • I love the copy and paste feature. This has helped me tremendously and saved a lot of time during the booking process.
  • Being able to book multiple dates at one time has really benefited our department. Since our availability fills up so fast this ensures that our customers are taken care of for future events as well as current events.
  • Query builder is something that I have just started using. I love this feature because it allows me to see what items on our catering menu are selling the most and I can also see the sales that are being generated by each employee.
  • Running reports is very easy in EMS. I love how you can customize them to fit your needs.
  • Billing has been an issue for us. Using different payment methods is an amazing feature, but it doesn't always work. We use CVI and BRS payment accounts and sometimes the software will let us use one of each and then the next it will only let us use two CVIs or 2 BRSs. The inconsistency makes it hard for our customers when it comes to the payment process.
  • Invoices locking after payment is something that we have struggled with from day one. I understand that this is for security reasons, but I feel that it should be up to the user.
  • The query feature allows us to see the sales of each catering item. This has been a very important feature since we are designing a new menu. We now know what to cut and what to keep.
  • Forecasting has benefited our catering mangers during the scheduling process. This feature allows them to not over schedule and save money.
  • One feature that has been positive for our department is being able to see the previous years sales and how much we have increased or decreased in sales.
Our company continues to grow every year. EMS has allowed us to keep up with this growth and given us the tools we need to be successful.
I have never had an issue with configuring EMS to fit the needs of our organization. It is very easy to use, but if you need help with anything you can always call your rep or visit the website that will walk you through any issues that you have.
I believe that EMS is well suited for for a variety of users and it can be configured in many different ways that can benefit your company.