Best resource management tool!
Anonymous | TrustRadius Reviewer
October 16, 2018

Best resource management tool!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EMS Software

Good for academic scheduling, conference and event management, resource management, and billing.
  • Academic scheduling
  • Optimzing
  • Resource scheduling
  • Billing
  • Reports
  • Resource management
  • Canned reports — not much room for improvements
  • A “clunky" Windows-based system that needs a major overhaul
  • Almost NO app support
  • No real event management features — for an event management software — EMS should be renamed to RMS - Resource Management ...
  • Positive- resource management
  • Negative- canned reports are limited
  • Positive- accurate billing
  • Negative- not a sales analysis tool
Event Guru: A true event management tool that is CURRENT
Scales from large operations to small — I have been involved with both.
  • Integrated with HVAC systems
I was not involved in setting up EMS
Well integrated software package that manages resources

Using EMS Software

500 - Academic, event management, facilities management, IT resource management, catering management, safety and security
1 - Operation knowledge of organization
Technical knowledge of the software
  • Academic scheduling
  • Classroom optimization
  • Event management
  • Billing
  • Resource management
  • BEOs
  • Forcing EMS to be an event management tool
  • Using service reports for event coordination meetings
  • Outlook
  • Room set up diagraming
  • Display boards
One of the best resource management tools

Evaluating EMS Software and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
Usability
Resource management vs. Event management

EMS Software Implementation

Implementation was good. But each user needs to be trained

EMS Software Support

Good fast support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using EMS Software

EMS needs to move to a web based system with click and drag features.
ProsCons
Like to use
Feel confident using
Familiar
Cumbersome
  • Adding resources and events
  • System navigation - cluncky