Happy to be back with EMS!
November 24, 2018

Happy to be back with EMS!

Barbara St. Michel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

Currently it is being used by a number of departments for scheduling events. Further implementation will increase the number of departments. The most important piece at this point is that classes and events are scheduled in the same database as many of the spaces are shared.
  • EMS is easy to learn and pretty intuitive. It is easy to train new users.
  • EMS allows schedulers to choose a preferred way to interact with the product. Some use visual cues, others drop-down menus. It is great that there is more than one way to access it.
  • We are just started with automated reports. It is a great way to provide event schedules to those who do not use the software.
  • One feature that needs improvement is inventory of resources. When you attempt to assign a resource that is not available at a give time, you receive an alert that it is not available. However, you are allowed to assign that resource. You can generate a report of assigned resources but that is an added step.
  • The size of the text within the software. It is NOT scalable. It is roughly 9 pt. What worked for my eyes ten years ago is now a challenge.
  • Databases and information systems are crucial to the efficient management of spaces and people in higher education. We have been able to automate some processes so that we are able to make sure that only those affiliated with the college are able to request the use of space.
About 20 years ago we purchase the "lite" version of EMS. We then moved on to professional. At that point our chief technology officer more or less unilaterally moved us to CollegeNet and R25 (now 25 Live). We were miserable for a decade. With changes in staff, we are now back with EMS Campus.
Assuming you mean the ability to serve different types and sizes of organizations, there are different versions of the product to serve various sectors.
It varies by the part of the product you are working with. The most complex for me is the Web App and what are called "Everyday User Templates" given the overwhelming number of parameters.
It is great for use in higher education where classes and events can be scheduled in the same database. There are many standard reports plus the ability to create queries when a specific report does not exist (although there is a bit of a learning curve for queries). I couldn't imagine going back to the paper and pencil method of scheduling. The ability to automate reports as well as to easily update reports is very important.