Reliable and powerful AV tool to protect your organization at a reasonable price.
November 27, 2023

Reliable and powerful AV tool to protect your organization at a reasonable price.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

ESET PROTECT Entry

Overall Satisfaction with ESET PROTECT

ESET Protect is on all of our endpoints from servers to workstations. We wanted to make sure that we had a trusted and reliable AV product protecting our companies infrastructure. We have used ESET PROTECT for years and (knock on wood) has not let us down yet, despite end users best attempts at running everything they can find on the internet. We find ESET PROTECT to be a fantastic product over all for the price, great features and great protection you can count on.

Pros

  • Solid protection for endpoints
  • Relatively lightweight scanning engine
  • Frequent definition updates
  • Powerful configuration and control interface
  • Agent installation is as easy as can be
  • The agent installer can also be setup to remove other antivirus software as it installs

Cons

  • The configuration control panel almost has too many options available for you to set in my opinion.
  • In my opinion, the firewall product is a bit on the aggressive side, sometimes blocking apps you want to have access to. And in my experience, it can be hard to figure out why it is being blocked.
  • In my opinion, it can be hard to figure out what policy is taking preference for a troublesome setting.
  • ESET PROTECT has a very reasonable price and licenses are VERY easy to add and remove as needed
  • ESET PROTECT allows us to focus on fixing other problems and not worry about if it is working or not
  • Reliable protection for endpoints you can trust
  • Generally very hands-off once you get your policies setup correctly
Our team had used ESET PROTECT in the past and decided to use it again without shopping around for other vendors. Our overall experience has been a great one over the last 10 years of using it.

Do you think ESET PROTECT delivers good value for the price?

Yes

Are you happy with ESET PROTECT's feature set?

Yes

Did ESET PROTECT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ESET PROTECT go as expected?

Yes

Would you buy ESET PROTECT again?

Yes

ESET PROTECT has always been able to catch infections before they started or at least before they spread. The frequent and reliable definition updates are always there to keep you covered. The product is very hands off once you get it dialed in (which can take some time for your org). When it does have an issue (which is rare), it is fairly easy to get it repaired and working again with the tools that ESET PROTECT provides.

ESET PROTECT Feature Ratings

Endpoint Security
8.2
Anti-Exploit Technology
8
Endpoint Detection and Response (EDR)
Not Rated
Centralized Management
8
Hybrid Deployment Support
8
Infection Remediation
9
Vulnerability Management
Not Rated
Malware Detection
8

Using ESET PROTECT

75 - ESET PROTECT is deployed on all of our workstations and servers. We are able to trust that the machines are protected from the latest threats.
3 - We currently have a small support staff and having a product that we don't need to mess with all of the time is a huge plus. Once you set up ESET PROTECT, it just does it's thing protecting you from threats.
  • Users clicking on everything that gets emailed to them
  • Phishing threats are getting more and more deceptive and hard to catch
  • Servers and workstations are always protected from the latest threats
The product is reliable and easy to use. We need to trust that it will have us covered so that we can focus on other issues.

Using ESET PROTECT

We had issues initially getting all of the policies implemented and working since it can be hard to figure out what setting is coming from what policy. Once you get your stack of policies setup and working, the product works great. The installers just work and knowing that they can remove other AV software when you install it can save you a lot of time and headaches.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Unnecessarily complex
Requires technical support
Slow to learn
  • The premade policy templates are a nice feature that saves time
  • The premade notifications are a nice feature
  • Installing the product and being able to remove old AV software is great
  • The exclusions surrounding the firewall has been an issue for us in getting dialed in for our machines
  • Seeing which policy a setting is coming from can be difficult
  • There are a lot of settings that can have similar effects

Comments

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