RingEX

Score8.7 out of 10

521 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Categories & Use Cases

Mobile app for Android
Android app
Category average: 8.6
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Team document sharing
Documents can be shared with other team members.
Category average: 8.3

Centralized communications management
All voice, chat, and video features can be managed from one central platform.
Category average: 8.6
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.7
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.6

#1 most frequent

Finance and Insurance

28.6%

6 installations of 21

“Cost Savings.”
— Operations Manager, Remedy (11-50 employees)

#2 most frequent

Health Care and Social Assistance

23.8%

5 installations of 21

“Cost savings compared to non-VoIP options”
— Director - Compliance and risk management, Choice One Medical Inc. (11-50 employees)

#3 most frequent

Professional, Scientific, and Technical Services

14.3%

3 installations of 21

“RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.”
— IT, DiverseLynx (201-500 employees)

Cam Leas View profile

IT Administrator in Information Technology at Pioneer Physicians (501-1000 employees employees)

Use Cases and Deployment Scope

In our mid-sized Healthcare business we use Ring Central for all of our day to day operations for scheduling patients, taking payments, communicating between staff and much more. It is a critical component of how we are able operate and make sure our patients get the best care possible throughout the week

Pros

Reliable uptime of phone systems
Clear communication when using the service
Easy to manage admin portal

Cons

More features for call queues
Better management of individual phones
Quicker customer service

Return on Investment

More expensive than other options
Savings when removing phone lines as you can keep the numbers to use in inventory later
Massive time savings when changing menus or call hours in the portal

Other Software Used

Microsoft Teams, Zoho Desk, PDQ Deploy & Inventory

Monisola Alashi

Office Manager in Finance and Accounting at JMK Accounting CPA P.C. Inc. (1-10 employees employees)

Use Cases and Deployment Scope

RingCentral is used for all our business client calls and for some intra-organizational messaging. It helps us keep track of our incoming and outgoing calls. Additionally, because we have the app on our mobile phones, it comes in handy when we are on the move. We can pick up our calls and respond to clients on the go, which means fewer missed calls and communications. Additionally, we can keep our work communications separate from our personal calls without using 2 devices.

Pros

Keeps call notes with the call assistance.
I can view my text messages and calls at a glance on the desktop.
Connecting calls on the app seamlessly.
The customer service is particularly hands on and helpful.

Cons

It will be nice to have more text room monthly.
Providing clear instructions on how to access features, as most features are buried in the tabs.
The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Return on Investment

Direct number lines for each station, means better work productivity.
In app messaging also means better staff collaborations.
Dedicated call lines also mean wider client reach.

Other Software Used

Microsoft Teams, Beehively, QuickBooks Desktop Enterprise

Lori Langreck

Practice manager in Finance and Accounting at Triangle Gastroenterology (11-50 employees employees)

Use Cases and Deployment Scope

We use RingEX as our phone system, "Teams communication", and faxing. We love it for the ease of faxing and the confirmation receipt once the fax is complete. The phones track all calls, so we can see whether someone has actually called the office and left a message. The ability to modify office hours in the app is also easy to use and is a wonderful feature. The help desk is also very responsive and helpful.

Pros

Faxing and confirmation.
Support desk.
Answering service call forwarding.
Telephone calls tracked - both incoming and outgoing.

Cons

Can't think of any.

Return on Investment

Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Other Software Used

Veradigm EHR, Email to PDF for Outlook, Microsoft Teams

Naresh Kumar

IT in Information Technology at DiverseLynx (201-500 employees employees)

Use Cases and Deployment Scope

We use RingEX to manage our calls, messages, and meetings in one place, helping us to improve team communication and handle customer support efficiently. and keep our 24/7 operations running very smoothly.

Pros

RingEX works especially well in smart call routing so customers quickly reach the right team.
Secondly, seamless switching between calls and messages and video calls without interruption.
Easy collaboration with features like team chat, filesharing and mobile access.

Cons

RingEX could improve with a more user-friendly for new users
Provide better quality and consistency in low bandwidth
Providing more advance reporting and analytic reporting

Return on Investment

RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.
Improving team productivity by around 20 percent.
Call routing and quicker response time, ultimately helping us to handle more support requests.

Alternatives Considered

Vonage Business Communications

Other Software Used

Microsoft Teams, Vonage Business Communications, Dialpad Connect

Erick Parker, A-CSM, A-CSPO

Senior Business Consultant in Professional Services at Global Business Consultants (1-10 employees employees)

Use Cases and Deployment Scope

I like RingEX (RingCentral) as an applicant. The application allows me to record my calls, and respond to them them in detail, even if I'm driving or not able to take notes. Tech Support could be better. They should be able to diagnose a technical issue without me having to be on the call, on hold, waiting for them so they don't get another call and stop working on my issue. In addition, when I call about an issue, they call me nonstop back to back to ask me to hold while they try to resolve my issue. They need to figure out a better way.