RingEX

Score8.6 out of 10

513 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Categories & Use Cases

Mobile app for Android
Android app
Category average: 8.6
High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.7
Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9.2

User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.6
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.9
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 7.8

Monisola Alashi

Office Manager in Finance and Accounting at JMK Accounting CPA P.C. Inc. (1-10 employees employees)

Use Cases and Deployment Scope

RingCentral is used for all our business client calls and for some intra-organizational messaging. It helps us keep track of our incoming and outgoing calls. Additionally, because we have the app on our mobile phones, it comes in handy when we are on the move. We can pick up our calls and respond to clients on the go, which means fewer missed calls and communications. Additionally, we can keep our work communications separate from our personal calls without using 2 devices.

Pros

Keeps call notes with the call assistance.
I can view my text messages and calls at a glance on the desktop.
Connecting calls on the app seamlessly.
The customer service is particularly hands on and helpful.

Cons

It will be nice to have more text room monthly.
Providing clear instructions on how to access features, as most features are buried in the tabs.
The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Return on Investment

Direct number lines for each station, means better work productivity.
In app messaging also means better staff collaborations.
Dedicated call lines also mean wider client reach.

Other Software Used

Microsoft Teams, Beehively, QuickBooks Desktop Enterprise

Lori Langreck

Practice manager in Finance and Accounting at Triangle Gastroenterology (11-50 employees employees)

Use Cases and Deployment Scope

We use RingEX as our phone system, "Teams communication", and faxing. We love it for the ease of faxing and the confirmation receipt once the fax is complete. The phones track all calls, so we can see whether someone has actually called the office and left a message. The ability to modify office hours in the app is also easy to use and is a wonderful feature. The help desk is also very responsive and helpful.

Pros

Faxing and confirmation.
Support desk.
Answering service call forwarding.
Telephone calls tracked - both incoming and outgoing.

Cons

Can't think of any.

Return on Investment

Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Other Software Used

Veradigm EHR, Email to PDF for Outlook, Microsoft Teams

Naresh Kumar

IT in Information Technology at DiverseLynx (201-500 employees employees)

Use Cases and Deployment Scope

We use RingEX to manage our calls, messages, and meetings in one place, helping us to improve team communication and handle customer support efficiently. and keep our 24/7 operations running very smoothly.

Pros

RingEX works especially well in smart call routing so customers quickly reach the right team.
Secondly, seamless switching between calls and messages and video calls without interruption.
Easy collaboration with features like team chat, filesharing and mobile access.

Cons

RingEX could improve with a more user-friendly for new users
Provide better quality and consistency in low bandwidth
Providing more advance reporting and analytic reporting

Return on Investment

RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.
Improving team productivity by around 20 percent.
Call routing and quicker response time, ultimately helping us to handle more support requests.

Alternatives Considered

Vonage Business Communications

Other Software Used

Microsoft Teams, Vonage Business Communications, Dialpad Connect

Priyanga Selvarasu View profile

US IT Recruiter in Human Resources at Vebeyond (501-1000 employees employees)

Use Cases and Deployment Scope

In our organization, we used RingEX for communication purposes, like client voice calls, Video meetings, Messaging, and document sharing. It will be very useful to communicate easily with clients, especially used for the HR department and the US IT recruiter role, we can easily communicate with US clients through Calls and messages.

Pros

The RingEX is used for Voice call, Video Calls and Messaging.
The customer support is really well for call recording, messages and data analytics.
To avoid the Spam Numbers.
It will Used for Data storage.

Cons

We can use the RingEx in our Mobile to use for Basic calls and messages, but sometimes the mobile application lags or disconnects while using video calls or screen sharing.
we can easily configure in our laptops.
The Meeting recording option is really helpful for our organization

Return on Investment

Definitely RingEX had a positive impact in our organization, It will used for our cost saving, time management, overall productivity and our customer experience.
we can use communication tools like Voice Call, Voice mail, Video meetings, and messages.
sometime the mobile application is lags on video calls.

Alternatives Considered

Skype (discontinued) and Cisco VoIP PBX (discontinued)

Other Software Used

Skype (discontinued), NetZoom, Microsoft Teams Rooms

Michael Reffner View profile

Operations Director in Corporate at Lifebulb (201-500 employees employees)

Use Cases and Deployment Scope

We use RingEX for inbound and outbound calls. We currently have multiple call queues to assist with call flow. We utilize text, as well as fax, features. RingEX plays a key role in how we communicate with current and prospective clients. Additionally, it affords us the opportunity to grow our system as our company grows.

Pros

The app makes it easy for team members to work seamlessly between phone and text functions.
The option to route calls assists with effectively directing clients to the right team member.
AI tools improve productivity.

Cons

Call recording - users are not able to record calls made to a specific queue. Call recording is only an option for calls made to or from a phone line.
We'd like to see more robust reporting - more customizations.
We'd like to have more options for scheduling daily reports. For example, being able to run a report for calls missed from 7:01 p.m to 7:59 a.m. the next day would be helpful.