Overview
What is RingCentral MVP?
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
A leap into the future
Our old system was a mix of PBX and on-prem VOIP …
RingCentral MVP is suited to SMEs
Ring Central Is #1 in Phone/calling and office use.
Ring central is great for real estate closing process.
As expected services
Ring Central Excellent Product
RINGCENTRALMVP leader in the field
absolute necessity since do not want to lose those clients who still …
Ring in a better way to communicate with Ringcentral
RingCentral Solution for SME's
If you want EASY and Professional-use Ring Central
I recommend Ring Central-Make your Phone System Easy and User Friendly
RingCentral MVP is the best
overall very satisfied and impressed with RingCentral MVP's offerings as a small business owner
RingCentral from admin view
How RingCentral MVP Differs From Its Competitors
Unified Communications Solution
We no longer have a separate phone system, SIP provider, fax server, and phone network …
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Directory of employee names (92)8.282%
- Call recording (96)8.181%
- Message alerts (105)7.070%
- Answering rules (101)6.767%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.3Hosted PBX(57) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(75) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.2User templates(72) Ratings
Create and apply batch configurations to multiple users at once
- 7Call reports(91) Ratings
Historical call analysis and trending metrics
- 8.2Directory of employee names(92) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.7Answering rules(101) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(96) Ratings
Automatic recording of inbound and outbound calls
- 7.1Call park(79) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8Call screening(86) Ratings
Ability to block numbers or send calls directly to voicemail
- 7Message alerts(105) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7Video conferencing(78) Ratings
Built-in video conferencing capabilities
- 7.7Audio conferencing(89) Ratings
Audio conferencing credentials for all employees on system
- 6.4Video screen sharing(49) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 7.1Instant messaging(55) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 7.4Mobile app for iOS(84) Ratings
App for iPhone and iPad
- 8.5Mobile app for Android(70) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingCentral MVP?
Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingCentral MVP Video
RingCentral MVP Integrations
RingCentral MVP Competitors
RingCentral MVP Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(358)Attribute Ratings
- 9.6Likelihood to Renew14 ratings
- 8.4Availability50 ratings
- 8Performance1 rating
- 7.2Usability10 ratings
- 4.7Support Rating25 ratings
- 7.3In-Person Training1 rating
- 8.5Implementation Rating4 ratings
- 7Configurability1 rating
- 6Product Scalability1 rating
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 120)Ring Central the MVP to win them all!
- Receiving large amount of customer calls with minimal interference
- Very response troubleshooting team at Ring central
- Platform that allows a seamless integration with our salesforce CRM solution
- Sometimes the connectivity with ring central and jabra hardware can be difficult
- Some of the settings can be hard to navigate for basic troubleshooting
- Some connections can lack a bit
Unified Communication: For businesses looking for a unified communication solution, RingCentral MVP is ideal. It integrates messaging, video conferencing, and voice calls into a single platform, providing a cohesive communication experience.
A leap into the future
Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes.
We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.
- Softphone and hardphone integration (allowing software to control speakerphone)
- IVR and User Management
- Voicemail integration
- Microsoft 365 integration
- Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
- Pricing for SMB space is high compared to other solutions
- Still lagging behind 8x8 with desk phone support and integrations
- UI for managing Limited Extensions is significantly more cumbersome than user extensions
- Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
- No licensing option for Common Area Phones with routing features
- For larger accounts, porting numbers can be especially difficult, and sometimes the unexpected occurs that the losing carrier cancels the process without notice. RingCentral not only makes the process easy, but works well with the losing carriers to ensure there are no unexpected issues.
- Anyone wanting to move from older PBX or on-prem VOIP will enjoy the ease of use and support provided by RingCentral. They also worked great with our legal team when there were compliance concerns with setting up a new contract.
RingCentral MVP is suited to SMEs
- Call forwarding
- Hunt group management
- Online configuration and set up
- Telephone support
- Perhaps too many functions?
Ring Central Is #1 in Phone/calling and office use.
- Call forwarding
- Custom voicemail
- The platform in general
- I haven't gotten to a particular part that I think needs changing
- I haven't used the service long enough to have big issues
Ring central is great for real estate closing process.
- It is very easy to download a document and print it out.
- It is very easy to send a fax from my computer, by simply browsing the documents.
- Ring central is very good at communicating if there has been an issue with a fa so that I know to address it and correct it
- On rare occasion, I have had issues with faxes failing to send.
As expected services
- SMS
- Voice Quality
- Simple management platform
- Customer service
- Customise autoprovisionned deskphone from third party
- Customer relation in french language for Canada
- Management tasks are easy and can be done remotely.
- Multiple integration possibility with thirt party applications.
Ring Central Excellent Product
- fax
- texting
- calls
- transcribing
- The support is difficult to manage
- The remote attendant can be challenging
- The set up for the requirements for texting were very confusing.
RINGCENTRALMVP leader in the field
absolute necessity since do not want to lose those clients who still operate with faxes and not scanners or pdfs
- provides confidentiality
- speed of receipt
- able to retrieve old faxes
- would like to see it more competitive with pricing
- contact customer over automatically renewing subscription
- try to ensure service package still fits business needs
also was accomodating when my business needs have changed
Ring in a better way to communicate with Ringcentral
- Phone calls
- Text
- Voicemail
- Forwarding calls
- Simpler dashboard
RingCentral Solution for SME's
- Receiving calls from clients in Tamale, Ghana - on the farm lands visits
- Getting voicemails from customers who leave messages about their orders
- call forwarding to assistant in the office while not in the office
- Prompt customer service response to issues
- increasing the Text count before you are charged extras
- Caller ID features
* Please calls to customers that leave voice messages about their orders that are delayed by USPS
* Ignoring spam calls that are labelled already by RingCentral
If you want EASY and Professional-use Ring Central
- Online Website-Admin Portal
- Chatting Online gets Lengthy
From small to bug companies it's appropriate for everyone.
- Customer Service
- Phone System
- Better Chatting Experience
RingCentral MVP is the best
- text messages
- video calling
- call recordings
- the recorded calls should be there for longer periods of time
- more professional intros when people call in
- sometimes people cant hear me
overall very satisfied and impressed with RingCentral MVP's offerings as a small business owner
- call handling
- unified phone number across all employees calling out
- customization of services
- sometimes the call handling settings can be difficult to navigate
- some customers have told us that our number shows up as a "spam risk" on their caller ID even though this is our same office number we have used for decades
RingCentral from admin view
- Customer support
- Reaching back time
- Friendliness
- Admin portal
- Call connectivity
- Minor issues
RingCentral is great for connecting teams and streamlining communication through one easy to use app.
- Implementation for new clients.
- Support
- The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
- They made it very easy for me to import all our client contact information and team members as users.
- Their online help menu is very good.
- Getting registered and set up for SMS/Text messaging was not an easy process.
- I hope RingCentral improves its integration with Zapier to automate adding new client contact information into RingCentral from our CRM.
RingCentral...Making my work life easier with every call.
- The desktop application is visually pleasing. The recent adjustments have been great improvements.
- The option to use the new features or continue with the previous version has been helpful to get used to the new features or looks.
- The email notifications, with transcripts have been so helpful as well.
- Admin capabilities within the desktop app, instead of being directed to the website.
RingCentral the only Cloud Phone System.
- The ability to set up templates to control when users phone forward to a new extension.
- The overall management capabilities that you have from the MVP Admin Portal.
- The ability to have Text, Phone call, Fax, Conference from one number.
- Make it easier to manage missed calls, text and faxes.
RingCentral MVP rocks!
- Reliability
- Functionality
- Ease of use.
- Latency
- Text message spamming.
RingCentral is the only communication app you need
This is not a joke because when running a business, no matter the service provided, communication management is very important because ideas, directives, and messages still need to be sent and received. These basic services we use every day, they aren't so basic, and RingCentral manages them all seamlessly. Summit will continue using RingCentral and the services they provide are invaluable to the organization.
- Video meetings
- Faxes
- Text messages
- Voicemails
- Phonecalls
- Integration with mobile devices
- Website access is easy to use
- Applications are easy to use
- The video meeting / integration with Teams is confusing because the Teams app will take over the RC app and launch the meeting. Some are on RC, some are on Teams. it's strange.
- When transferring calls, the receiving telephone does not display who the caller is, except for only showing you who is transferring the call.
- Latency between the telephone and the desktop application could be faster.
Go for RingCentral.
- Call recordings.
- sms
- voicemails
- The calls should be louder.
- Clients sometimes say that they can't hear me.
- Calls should be recorded for longer periods of time.
RingCentral Review
- Technical support
- Resolving outrage fast
- Great customer services
- Contract renewal
- To send back old desk phone, the team can take more than 30 days for a return label
RingCentral Reliability
- Meeting app is easy to use and is easy to find on the desktop app
- Calling tool is well done and easy to use
- Portal is one of the better and user friendly portals in comparison
- At first the in-box was not that easy to use
- It would be great if you would sync the phone dnd with the desktop app. Currently you have to set both
- Make the Salesforce and RingCentral integration better
How RingCentral helped me and what they should improve
- Provide data
- Support
- Easy to use
- Agents are able to disable themselfs from the queues
- Update their documentation for users
My review of Ring as a very small business owner
- Great desktop application
- Great at keeping you in contact with your customers
- Great at team connections
- I wish I had known that text messaging would be cut off until provisioning that can take a month.
- App could be streamlined with better layout.