Excellent Customer Support
December 22, 2022
Excellent Customer Support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with EventPilot Meeting Platform
We use EventPilot to host a mobile and web application to accompany our annual meeting event. The scope of the use case is everything from getting the applications on the app stores, to users being able to build a schedule of which sessions they'd like to attend and build an itinerary.
Pros
- Customer support
Cons
- Administrator usability
- Seemless data refreshes
- More reporting
- More auditing capabilities
- Usability
- Scheduling
- Content Access
- Auditing data for informing business decisions
- Still being determined
Do you think EventPilot Meeting Platform delivers good value for the price?
Not sure
Are you happy with EventPilot Meeting Platform's feature set?
Yes
Did EventPilot Meeting Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of EventPilot Meeting Platform go as expected?
Yes
Would you buy EventPilot Meeting Platform again?
Yes
EventPilot Meeting Platform Feature Ratings
EventPilot Meeting Platform Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
N/A I was not a part of the purchasing decision. I'm not sure if we have "Premium support"
I believe almost every time I've needed support from Mike Fenn I have received exceptional support.
Comments
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