Excellent Customer Support
December 22, 2022

Excellent Customer Support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EventPilot Meeting Platform

We use EventPilot to host a mobile and web application to accompany our annual meeting event. The scope of the use case is everything from getting the applications on the app stores, to users being able to build a schedule of which sessions they'd like to attend and build an itinerary.

Pros

  • Customer support

Cons

  • Administrator usability
  • Seemless data refreshes
  • More reporting
  • More auditing capabilities
  • Usability
  • Scheduling
  • Content Access
  • Auditing data for informing business decisions
  • Still being determined

Do you think EventPilot Conference App for Medical Meetings and Scientific Events delivers good value for the price?

Not sure

Are you happy with EventPilot Conference App for Medical Meetings and Scientific Events's feature set?

Yes

Did EventPilot Conference App for Medical Meetings and Scientific Events live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EventPilot Conference App for Medical Meetings and Scientific Events go as expected?

Yes

Would you buy EventPilot Conference App for Medical Meetings and Scientific Events again?

Yes

EventPilot was well suited for what we used it for.

EventPilot Conference App for Medical Meetings and Scientific Events Feature Ratings

EventPilot Meeting Platform Support

Our support team including Mike Fenn has been excellent. On multiple occasions he and Ed Zawadzki have gone above and beyond to support us with very quick response times. They both are very knowledgeable of the platform and if I were to recommend EventPilot to another association I would explicitly mention the great support I received.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
N/A I was not a part of the purchasing decision. I'm not sure if we have "Premium support"
I believe almost every time I've needed support from Mike Fenn I have received exceptional support.

Comments

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