ExactTarget is right on target.
Updated December 04, 2014
ExactTarget is right on target.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- SMS
- Journey Builder
- Landing Pages
Overall Satisfaction with Salesforce Marketing Cloud Email Studio
The ExactTarget Interactive Marketing Hub (IMH), or Marketing Cloud, is a robust tool that is widely used by Marketing and eCommerce to manage everything from audience segmentation to executing individual and campaign sends. It's user friendly enough to empower a non-technical user yet sophisticated enough to stimulate the tech-savvy user to accomplish great things.
- Point and click audience segmentation. Navigating your subscribers and building the right audience is so simple. Your list attributes are completely available and easily dissected into actionable contacts.
- Playbooks. ExactTarget puts their catalog of best practices, case studies, and client success stories at your fingertips in the IMH. Need an idea or way forward? It's all right there.
- The calendar. A slick calendar view of all your campaigns, emails, and other interactions is available in the IMH. The calendar puts you in control of your communications strategy.
- The transition from "old school" ExactTarget to the IMH can be a little overwhelming . . . some users get into a very defined routine for building lists, querying, sending, etc. The IMH, as user-friendly as it is, does require an adjustment in routine.
- More efficient communications. Not only do we save money using email and SMS communications, we are able to communicate with our clients in real time. A true differentiator.
- Absolutely measurable. From open rates to click rates, we can see exactly how effective our communications are (or are not). We have a new level of accountability that drives us to succeed.
- Total integration. The robust interface allows us to do everything we need to do in one place, creating significant employee efficiency.
No one else offers such a robust, easy to use interface. Period. We selected ExactTarget not only for what they offered at the time (2009), we selected them because of their compelling vision for the future. Their roadmap illustrated a constant state of evolution and desire to continue creating tools for their clients that would empower them to get better, faster, stronger.