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FastSpring - King of eCommerce!
Updated December 25, 2023

FastSpring - King of eCommerce!

Daryl Wise Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FastSpring

FastSpring is no longer used by my company. I liked the fact that FastSpring only requires a percentage cut of sales and not an additional service fee, but as of 2023 that has now changed. They now required a $150 "Risk Assement Fee." And if you fail to pay it, your store will be shut down and all pending payments will be held for "90 days."
  • Cover All Bases - FastSpring not only complies with the GDPR, but also VAT taxes, ALL Currencies and Languages, Multiple Payment Options, 5TB of file storage per product (allowing for almost an unlimited file storage limit storewide), custom storefront and custom email fulfillments and so much more!
  • The sudden addition of a mandatory "Risk Assessment Fee." We are to pay by 29th or they threaten to shut down our store and keep all earnings for 90 days. Their notice of this fee was also short notice. In addition to this, they are now using AI as the judge of whether or not we can continue to use FastSpring even after we pay the $150 fee. The AI can improperly process your documents and the human support team will not help you. So not only will your store possibly be shut down despite having the proper documentation, but the support team will not help you leaving you at the mercy of the AI.
  • With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now.
With this new "Risk Assessment Fee," FastSpring is just the same as your average e-Commerce platform.

Do you think FastSpring delivers good value for the price?

No

Are you happy with FastSpring's feature set?

Yes

Did FastSpring live up to sales and marketing promises?

No

Did implementation of FastSpring go as expected?

Yes

Would you buy FastSpring again?

No

We love the fact that FastSpring only requires a percentage cut of sales and not an additional service fee. Our previous e-Commerce platform charged a hefty cut of sales and a service fee on top of that. The revenue we made went right back into paying the service fees. So I am very thankful that FastSpring does not charge us out of pocket for their incredible services! We also love the complete control of order fulfillment. Our previous e-Commerce platform allowed for zero customization of the order completion email. FastSpring however, allows for customization of the text-only email as well as the HTML version and even Web page order completion so that the customer doesn't even have to go to their email. They can complete an order and download their order in the same window!

They also fully cover VAT tax collection. Once again, our previous e-Commerce platform didn't cover VAT at all and they even assured us that VAT only mattered to sellers in the EU, not buyers. This is incorrect. EU laws require e-Commerce sellers to charge VAT Tax on purchases of electronically delivered products for buyers based in the European Union. In the EU law before 2015, VAT was based on the location of the business, but it is now based on the location of the customer. So the fact that FastSpring abides by EU laws is great! And I have had many EU based happy customers thanks to FastSpring's VAT coverage! Also, they are now fully compliant with the new GDPR regulation!

And how can we forget? Unlimited storage! Unlimited storage meaning that you can host as many files total on your store. So you could have a store with 10TB of files total. Individual product file size limits are 5TB however.

Lastly, the ability to see your customer's IP address and how many times they have downloaded your product is an amazing feature! This helps us in particular with unfortunate cases with fraudulent customers when they claim they never received or downloaded their order and they ask for a refund. FastSpring allows us to see how many times they've downloaded. On our previous e-Commerce platform, this was not possible.