Very customizable but also very frustrating.
October 15, 2025
Very customizable but also very frustrating.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Filevine
We use Filevine for case management. It is used multiple times a day by several employees.
Pros
- The site is rarely down.
- The site is customizable.
Cons
- Data transfer from old software stalled at 90%; the final 10% took over a year.
- Data has been lost. It took many months for them to create a workaround.
- Emails to account reps frequently go unanswered. Sometimes it is because the account rep left the company -- this happens FREQUENTLY, there is no notice given to clients, and no one monitors that email address. We often have to email support to find out who our new rep is.
- Features are frequently changed. Occasionally, it is an improvement; usually, it just annoys our staff because they have to adjust to a new workflow.
- It allows for remote work -- it is web-based, so users can log in from home to add a quick thought.
I wasn't involved with the decision; I inherited it.
Do you think Filevine delivers good value for the price?
No
Are you happy with Filevine's feature set?
No
Did Filevine live up to sales and marketing promises?
No
Did implementation of Filevine go as expected?
No
Would you buy Filevine again?
No
Comments
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