Item: Blackbaud Financial Edge NXT
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We implemented Financial Edge NXT at the beginning of this year (2017), and it is being used by our finance department. It has been challenging in the respect to our account manager (I believe we have had three so far). While the product is new to us, we have faced numerous questions and seem to have a problem with support and/or our account manager responding back to us. Many features are very similar to what we have used in the past and we have been able to problem solve a lot of issues on our own. The modules have many features that I think would benefit us, but we have not ventured to try and see how they work.

Pros and Cons

Accounts Payable, which I use daily, is very straightforward and easy to maneuver around.
Reports in Accounts Payable are what I need and are easy to use.
Running a check run from start to finish is done with ease and hassle free.
Accounts Payable Module is simple and user-friendly. Finding inputted data is a snap to find.

Payroll in general is very difficult and cumbersome. I have never dreaded running our payroll before, but now it's a form of anxiety for me.
Setting up new employees. We realize that each individual is unique, but setting up new employees has got to be easier.
Reports versus queries. Still learning the system, but I spend a great deal of time trying to get only the information I need on a report. This is especially true of payroll reporting.

Return on Investment

We are in the newborn stage yet, so that is hard to say. We have had to basically train ourselves on the software which has been time consuming as well as frustrating. We were led to believe that this was something that was to be included.
The down time that we experience because of what we believe, is the server being down happens often.

Desired Outcomes

Operational efficiency
Improved cash flow
Reduced annual audit cost
Improved data accuracy
Improved insight into your organization's performance
Better ability to report to funders and key stakeholders
Faster month-end process
Automation of business processes
Increased scalability due to cloud deployment
Reduced IT expenditure due to cloud deployment

It's a work in process....

Alternatives Considered

We previously had Fundware by Blackbaud

Likelihood to Recommend

The Accounts Payable module works and functions as we would like. Reporting out of Accounts Payable meets our expectations. The Payroll and General Ledger module(s) have been a learning curve with very little help from our account manager. There is always room for improvement and this would be the area we think Financial Edge should focus on.

It's been a learning curve ...

Overall Satisfaction with Financial Edge NXT