Overall Satisfaction with Fischer Identity as a Service
The solution is used by the entire university, automating user identity life cycle management. The solution eliminates the need for manual account creations and elimination along with IT and other departments overheads.
- Integration with ERP
- Integration with Account Directory
- Integration with Office 365
- Password Reset Portal
- The password reset portal GUI
- Asking for new features could misfire
- The tech support portal can use an overhaul
- Automating mundane and a day to day manual processes
- Eliminating human errors in account creation
- Saving tons of human hours
- Demands a good deal of pre-planning and real business scenarios. If done poorly the adoption can be very tough.
It does deliver as advertised, provided you do your homework and understand the expected outcome before going live. Poor planning can turn the project into a nightmare. It can save the company a good deal of man hours and money by bringing about identity management automation, a self-service portal, and customizable email notifications for all of the identity owners and other stakeholders. For example, you can inform your HR team upon successful account creation and disablement. You can proactively reach out to users informing them about their account extirpation status, etc.
It's a powerful solution, however, it requires a lot of planning and TONs of fine-tuning. An institution with different sizes can use Fischer to automate their day to day identity management needs. It has a reliable password reset solution that can be quickly set up and running. Unfortunately, the workflow only goes one way. For example, if you identify the source of authority to be your ERP then changes made on Active Directory won't be reflected back into the system. You won't be able to use the password reset portal for the accounts that were manually created on Active Directory.