April 07, 2021
Fischer Identity as a Service is being used across the complete campus by every constituent--faculty, staff, and students--as an identity management and single sign-on tool. It is used to offer self-serve management to manage account settings and passwords, set up SMS communication, and allow access to web resources.
It is able to automatically provision users and assign roles, provide initial instructions for new account holders, and allow a single username and password to be used across many diverse campus applications.
It is able to automatically provision users and assign roles, provide initial instructions for new account holders, and allow a single username and password to be used across many diverse campus applications.
- Fischer's support team is always very responsive to our needs and understands the vital role they play in our operation; even though we are in different time zones, they make themselves available beyond their normal operational hours to match our needs.
- The import of new user information and the provisioning of their accounts happens very quickly. We are able to have newly registered students accessing their campus accounts in 15 minutes.
- Fischer listens well as we describe our needs and future plans for improvements and possible expansion of identity management on our campus.
- Reducing the frequency (twice a month) of scheduled outages. But I believe they are making progress toward developing a more robust cloud infrastructure that will eliminate the need for such frequent downtimes.
- There are some less than intuitive administration tools, which could be improved. Fisher is always willing to help us when we don't understand the proper way to configure using the tools.
- I would like a streamlined way to move changes from our test environment into our production (live) environment instead of having to duplicate the effort.
