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If you want to be charged with bogus services without permission and be annoyed - Fiserv is your machine!
January 31, 2022

If you want to be charged with bogus services without permission and be annoyed - Fiserv is your machine!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fiserv (First Data) - ICICI Merchant Services

We use it as our POS machine in our front office.
  • Unauthorized charges
  • Bad customer service
  • horrible support
  • Open communication on value added products
  • Asking for consent before charging customers with unauthorized products
  • proper training for their customer care
  • POS
  • Bad customer service
  • Unethical practice
  • unauthorized charges

Do you think Fiserv (First Data) - ICICI Merchant Services delivers good value for the price?

No

Are you happy with Fiserv (First Data) - ICICI Merchant Services's feature set?

No

Did Fiserv (First Data) - ICICI Merchant Services live up to sales and marketing promises?

No

Did implementation of Fiserv (First Data) - ICICI Merchant Services go as expected?

No

Would you buy Fiserv (First Data) - ICICI Merchant Services again?

No

Their POS machine works fine. The biggest issue for me is that without consent and permission they add some nonsense service to your account and charge you for it. All of this done without any consent and only way to find out is to be very watchful on the daily settlement report. It is a huge hassle to contact their customer care, who barely have any knowledge of their products to get your money refunded.

Have spoken multiple times to their office to ask them to stop adding products without permission, but they still do it. completely non ethical way to make money. Customers have to be very watchful of being charged without permission.