Name: First Data PayPoint Payment Gateway
Uploaded: 2018-02-14T20:43:57.000Z
Duration: 1 min 55 s
Description: First Data PayPoint Payment Gateway

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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### Payment Processing
Users' experiences with Fiserv (First Data) - ICICI Merchant Services' payment processing capabilities are quite diverse. While some users praise the platform for its secure and user-friendly processing of credit card transactions, others have encountered challenges such as faulty credit card gateways leading to transaction failures. The lack of immediate technical support during off-hours has also been highlighted as a drawback by some users. Despite these mixed reviews, it is evident that the platform plays a significant role in facilitating credit and debit card payments for various businesses. (Source Reviews: [1](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-01-12-11-26-40), [2](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-03-22-13-30-50), [3](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2021-12-02-05-15-52), [4](https://www.trustradius.com/reviews/first-data-icici-merchant-services-2021-10-16-02-24-01), [5](https://www.trustradius.com/reviews/firstdata-2019-06-24-10-39-04))

### Credit and Debit Card Handling
The reviews provided offer a range of perspectives on the credit and debit card handling capabilities of Fiserv (First Data) - ICICI Merchant Services. While some users appreciate the facilitation of credit and debit card payments, others highlight concerns such as faulty credit card gateways, lack of comprehensive implementation documentation, and unauthorized charges on accounts. It appears that there is a need for improvement in ensuring smooth and transparent credit and debit card processing experiences for all users. (Source Reviews: [1](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-03-22-13-30-50), [2](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-01-12-11-26-40), [3](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-01-31-00-47-25), [4](https://www.trustradius.com/reviews/firstdata-2019-06-24-10-39-04))

### Transaction Fees and Charges
Some users express frustration with the lack of transparency in charges and the difficulty in getting unauthorized fees reversed. They feel that the company imposes unreasonable charges, leading to a loss of peace of mind. On the other hand, some users have reported positive experiences, mentioning lower processing charges and the ability to process cash receipts remotely. However, there are concerns about the overall costliness of the service due to dependencies for compliance and testing. The general sentiment seems to be mixed, with some users highlighting drawbacks in the transaction fees and charges process while others find benefits in the cost-saving aspects. (Source Reviews: [1](https://www.trustradius.com/reviews/first-data-icici-merchant-services-2021-10-16-02-24-01), [2](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-01-31-00-47-25), [3](https://www.trustradius.com/reviews/fiserv-first-data-icici-merchant-services-2022-01-12-11-26-40), [4](https://www.trustradius.com/reviews/firstdata-2019-06-24-10-39-04))

Inconsistency in Security Protocol: Several users have expressed frustration with First Data's security protocol, which requires password changes every 60 days. This has resulted in users being locked out of the software without any notice, causing inconvenience and disruption to their workflow.

Lackluster User Interface: Some reviewers have found the user interface of First Data to be lacking, stating that it is not easy to see trends and analyze data effectively. They have also mentioned that they are unable to pull up transactions for periods longer than 2 months at a time, limiting their ability to track and manage transactions efficiently.

Additional Costs: A number of customers have raised concerns about the additional costs associated with using First Data. These include a monthly fee charged by their bank, a recurring yearly fee for a special plugin required to integrate with WooCommerce, and transaction fees. The cumulative effect of these expenses adds up over time and may impact the overall cost-effectiveness of using First Data for some businesses.

Efficient and Secure Payment Processing: Users have found the payment processing provided by <Product> to be efficient and secure. Several reviewers have mentioned that they appreciate the seamless integration with WordPress and WooCommerce, which allows for a smooth user experience. Customers can make payments without leaving the site, unlike with PayPal, making it convenient for both users and customers.

Useful Reporting Feature: The reporting feature of <Product> has been highly praised by users. Many reviewers have mentioned that they find it easy to keep track of transactions thanks to this feature. They appreciate being able to access a backend summary of all transactions and export reports as needed.

Convenient Sandbox Environment for Testing: Reviewers have highlighted the convenience of having a sandbox environment for testing credit/debit card payments integration. This feature provided by <Product> makes it easier for users to ensure that their payment systems are working properly before going live.

FirstData's merchant platform has been praised by users for its user-friendly and flexible nature, allowing them to seamlessly process credit card payments for their customers. With the integration of payments on websites and banks, customers can make purchases without the need to leave the site, providing a smooth and convenient experience. Users have also appreciated FirstData's secure storage of credit card information for manual transactions, offering both convenience and peace of mind. Additionally, the automatic transfer of payments to bank accounts within a business day or two eliminates the need for extra steps to access funds. This efficiency has made FirstData a preferred choice for developers and third-party software companies looking to integrate credit card processing payment gateways into their web applications while avoiding additional fees from payment processors. Furthermore, FirstData is widely used as a reliable point-of-sale machine in front offices, providing businesses with a trusted solution for processing payments. It has become an attractive alternative for many users who have had negative experiences with other merchant services, as FirstData consistently delivers reliability and efficiency.

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and  point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.

Integrated

Customized

Radar

Terminal

Sigma

Atlass

Issuing

Premium Support

PaySimple is a payment gateway software solution offered by PaySimple.

Subscription

PaySimple

Fiserv (First Data) - ICICI Merchant Services

Payment gateway Software helps connect eCommerce websites to the bank (merchant account) in order to process online payments and transfer sensitive credit card information securely.

Likelihood to Recommend

Fiserv, Inc. is a leading global technology provider serving the financial services industry, with software solutions for payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. The company was founded in 1984 and is based in Brookfield, Wisconsin. 

First Data PayPoint Payment Gateway

Customers expect choice and convenience – choosing how, when, and where they want to pay their bills. First Data PayPoint Payment Gateway® offers clients a complete bill payment solution for their customers, supporting multiple payment types and channels.

Payment Gateways

The technology used to accept credit cards, debit cards, and other payments from customers.

Ability to detect fraudulent transactions while allowing legitimate transactions

API or SDK

Tools to interact with payment gateway code

Recurring Payment Support

Ability to support subscriptions and recurring payments

Billing and Invoicing Support

Global Support

Payment Form Acceptance

Ability to accept many different forms of payment

Salesforce Sales Cloud

QuickBooks Desktop Enterprise

Salesforce CMS

ADP Enterprise HR

Controller & Finance Director

Fiserv (First Data) - ICICI Merchant Services 2022-01-12 11:26:40

Harvest

PayPal Payments Pro

Looker Studio

LiveSession

Fiserv (First Data) - ICICI Merchant Services 2022-03-22 13:30:50

Fiserv (First Data) - ICICI Merchant Services 2022-01-31 00:47:25

Fiserv (First Data) - ICICI Merchant Services 2021-12-02 05:15:52

Paytm

First Data - ICICI Merchant Services 2021-10-16 02:24:01

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Product knowledge

Proper training

Service team

Customer care

Customer service team

Monthly fee

Credit card

Not transparent

Transaction fees

Allows customers

Sandbox environment

Card payments

Stores data

Technical details

Good reporting

Integrates well

Bad customer

User experience

Bad customer service

Home

Payment Gateway Software

We utilize the merchant platform to process our customers' credit card payments. We have found the software to be very user-friendly and offer us the flexibility that we previously lacked.

process customer payments
provide good reporting
provides for secure processing

Security protocol require password changes every 60 days
User can be locked out of software and receive no notice of this

Web portal offers flexibility
Reporting features are very good
Processing of transactions is secure

Our ROI has been very positive
Our company has been able to process cash receipts remotely
Our processing charges have been lower

Salesforce CMS, ADP Enterprise HR, QuickBooks Desktop Enterprise

We created a online store web application for our client, which needed to integrate with an online credit card processing payment gateway. We chose First Data (Fiserv) for this.

Provided our client with competitive rates
Integration came with a sandbox environment, which was convenient
Backend has a summary of all transactions and a report that can be exported

Credit card gateway for OTP was faulty, and failed a large amount of transactions until they fixed the bug.
The implementation documentation was not so complete, and did not show the existance of a payment webhook notification option (which they actually have)
No live chat or immediate technical support agent during off hours. This could be problematic sometimes when things are urgent.

Robustness, SLA, uptime guarantee
Tranactions need to go through, for various types of credit cards, including 3d secure (OTP) types

When initially launched, they have a huge bug where a lot of our transactions were rejected. They claimed it was our problem, but at least it was their bug.
Response from them were not so fast, for the nature of this business it is important for us.
They have become more stable after almost 2 years of implementation now.

We use it as our POS machine in our front office.

Unauthorized charges
Bad customer service
horrible support

Open communication on value added products
Asking for consent before charging customers with unauthorized products
proper training for their customer care

Bad customer service
Unethical practice
unauthorized charges

The biggest fraud and scam [in my opinion] is going on in ICICI merchant Services. [In my experience] they just give you horrible nightmares nothing else the worst way to take payments from these Fiserv Machines.

[In my opinion] the biggest fraud.
[I believe] they use your money.

[In my experience,] merchants will just follow this scam service and they will say they provide a refund to the customer but actually they will not do anything just use your money by giving unnecessary excuses.

Company has given service to customers and still they have not credited your money.

[I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.

They charged 4x more than what they informed us.

Fiserv (First Data) - ICICI Merchant Services

Overview

What is Fiserv (First Data) - ICICI Merchant Services?