Item: Five9
Rating: 5
Author: Verified User

Overall Satisfaction with Five9

Use Cases and Deployment Scope

We us it to make calls every day. We have a lot of issues with connectivity and calls being dropped. We have to clear our cache frequently to get it to work. It requires high speed internet and a lot of the time we have issues getting it to work. It can be frustrating.

Pros and Cons

Pros

Click to Dial feature is nice

Cons

Connectivity
Requires very high speed internet connection

Usability

We just have too many issues with it, from it not working, to dropping calls, to not logging calls. Recently we have had issues with it dropping calls in the middle of the call. It can be very frustrating for our clients.

Key Insights

Do you think Five9 delivers good value for the price?

Not sure

Are you happy with Five9's feature set?

Did Five9 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Five9 go as expected?

I wasn't involved with the implementation phase

Would you buy Five9 again?

Likelihood to Recommend

It is used to contact clients and be able to log the time of the calls. If you take a lot of inbound calls it doesn't always log the inbound calls. Would be nice i it worked better for that. I am not sure what is not appropriate for using.

Five9 Feature Ratings

Comments

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Five9

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