The best assist out there - Five9 Agent Assist
January 13, 2026

The best assist out there - Five9 Agent Assist

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Five9 Agent Assist

we are using it for our outreach agents to summarize the content that they need to discuss with the member when they are on the call. We are also using this for showing the next best actions to guide them thru the call. It automatically transcripting the conversation and populating the summary into the Salesforce fields which is helpful for next agent when they do followup with the member again.

Pros

  • transcripting
  • guidance for next best actions
  • summarizing the previous agent’s call transcription

Cons

  • sometimes the transcription is lacking all the details. Good to have the whole conversation apart from the summary
  • we gor high ROI, as our resolution time went down. So many cases are being resolved so quick now.
  • we got good customer satisfaction reviews too
previosuly some required tasks are missed by the agents. But once we implemented this, we are making sure agents are completing all of them. We are also able to send nudges as well and show them all related helpful knowlede center articles to guide them in the conversation. Based on the words and questions they are asking,we are showing the relatedarticles which is a game changer for us

Do you think Five9 Agent Assist delivers good value for the price?

Yes

Are you happy with Five9 Agent Assist's feature set?

Yes

Did Five9 Agent Assist live up to sales and marketing promises?

Yes

Did implementation of Five9 Agent Assist go as expected?

Yes

Would you buy Five9 Agent Assist again?

Yes

well suited for call transcription so that agents know exactly what members are expecting for. It will improve the customer satisfaction. I would recommend this to someone who is also looking for guidance thru the calls as well. With these features we can make sure agents are following all the necessary steps, completing all required tasks for each call

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