Freshdesk Omni: Reliability at its best
March 10, 2025

Freshdesk Omni: Reliability at its best

Ejay Angeles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshdesk Omni

Freshdesk Omni made our work more easy and seamless. Our organization values all of our customers and in order to deliver the best customer support services, we need a reliable customer support solution. With Freshdesk Omni, we resolved customer concerns faster. It boosts our agent productivity and improves our internal communications.

Pros

  • Proactive insights
  • Dashboard monitoring for team’s performance
  • AI-powered chats

Cons

  • Report generation automation
  • It elevates our support team’s customer services
  • Boosts our productivity
Freshdesk Omni is user-friendly, easy to understand and a reliable solution
Feature-wise and user-friendly

Do you think Freshdesk Omni delivers good value for the price?

Yes

Are you happy with Freshdesk Omni's feature set?

Yes

Did Freshdesk Omni live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshdesk Omni go as expected?

Yes

Would you buy Freshdesk Omni again?

Yes

Freshdesk Omni is effective in terms of team performance and internal communications

Freshdesk Omni Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
10
Ticket creation and submission
9
Ticket response
10
Self Help Community
9.0
External knowledge base
8
Internal knowledge base
10
Multi-Channel Help
9.5
Customer portal
9
Social integration
9
Email support
10
Help Desk CRM integration
10

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