Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys Engage is pitched by our organization where the requirement is to have all the features of Genesys along with future scalability. We have an implementation team who have already deployed enough Engage solutions in customer fields like banking, airlines, insurance, telecom, travel tourism, etc.
- Can be fully customized to meet customer demands.
- Provides truly omni-channel experience
- Extremely scalable
- Time-consuming to implement
- Expensive compare to Pure Connect and Pure Cloud