Genesys Engage Review
August 19, 2020
Genesys Engage Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We support and implement the Genesys Engage services used by our clients. Applications are also developed that integrate with Genesys. A complete service is provided to our clients for their contact centers, ranging from voice channels, chat, email, social networks, reporting systems, routing, etc.--everything in Genesys Engage.
- Available 24/7
- They have an internal escalation system, which makes it easier for clients to process a case.
- For question cases or high-level problems, they have good response time.
- It has very good and complete documentation
- In critical cases sometimes the response times are not the best.
- Due to time zone differences, sometimes communication is delayed.
- Although service in general is quick, there is not always an expert in all services at all times.
- Genesys Cloud
- IVR attended by an IA