Item: Genesys Multicloud CX (discontinued)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Genesys Engage to effectively engage our members. It is easy to use, easy to train, and gives me the kind of in-depth reporting tools I need. We utilize it for front facing customer interactions through multiple platforms. It was easy to implement and has been very easy to scale as our company grows.

Pros and Cons

Easy implementation.
Intuitive interface.
Easy to scale.
Employees find it easy to use.

Hard to describe improvement opportunities, as the company seems to upgrade often and address issues as they come up.

Alternatives Considered

Figure Eight Platform

Better cost effectiveness, better functionality.

Future Planned Uses

Leverage additional channels.
Develop new service delivery methods.

Likelihood to Recommend

Genesys Engage is a key piece to our customer interaction strategy. It allows us to use multiple platforms, and allows our employees to support all of them... the ability for simultaneous support is a key positive for this product. It is upgraded regularly and is very cost effective to use.

Great product - great people

Overall Satisfaction with Genesys PureEngage

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Future Planned Uses

Likelihood to Recommend

Genesys Multicloud CX (discontinued) Feature Ratings