Item: GitHub
Rating: 1
Author: Hamed Mazrouei

Use Cases and Deployment Scope

We use GitHub for our code repository, CI/CD and Issue tracking. We have about 50 devs on the system who uses the platform including myself.

Pros and Cons

Code Repository
Issue Tracking in PRs

In my opinion, support is horrible - well it doesn't exist so
Issue tracking needs some revamp for searching and text editor
In my opinion, they must stop acting like God and delete users and their history!

Return on Investment

Inexpensive solution
In my opinion, support sucks
Solutions isn't fully market ready for users

Alternatives Considered

Have not used anything else yet but evaluating GitLab to migrate over.

Key Insights

Do you think GitHub delivers good value for the price?

Are you happy with GitHub's feature set?

Did GitHub live up to sales and marketing promises?

Did implementation of GitHub go as expected?

I wasn't involved with the implementation phase

Would you buy GitHub again?

Several major problems that are forcing us to look at alternatives and move away but the most critical one is that they deleted a user of our account and all the issues that the user created! In my experience, all gone with no explanation. You disable/delete a user, okay fine, but why in the world delete the issues they created that need to be tracked and fixed?

Then, where the heck is your support team? In my experience, it's been over a week and created a ticket but they haven't even acknowledged it. I have replied 4 times to that ticket but they have failed to even say, got it, let us figure out where, in my opinion, GitHub screwed up!

Not the best solution for any org larger than 10 people. In my opinion, support does not exist

Software Version

Overall Satisfaction with GitHub