Salesforce Commerce Cloud Reviews

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Reviews (1-25 of 32)

James howard | TrustRadius Reviewer
March 06, 2020

Salesforce Commerce Cloud Review

Score 5 out of 10
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I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could likely and probably be more responsive to client requests for products on the road map. In addition, one might think for a company as big as theirs, their servers wouldn't constantly be slowing down the UI.
  • User interface
  • Updates
  • Support
  • Slow at times
  • Product road map
  • Administrative control
Salesforce Commerce Cloud is well suited for a company that operates in the e-commerce world. I feel as though, as a company that is more traditional, that it does not allow us to have the flexibility we need. Our commerce is done in a more traditional way so it would be nice to accommodate.
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Stephanie MacMillan | TrustRadius Reviewer
February 27, 2020

B2B or B2C, great software tool to keep you on your A game

Score 10 out of 10
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Salesforce Commerce Cloud is used across all departments and facets of our company. As a developer, we specialize in master communities that include Commercial (Retail, Industrial, Office), Residential, and more. Salesforce enables us to communicate across all departments. It gives us the ability to track ideas from conception to the end-user consumer.
  • Customer Tracking
  • Project Tracking
  • Project Tracking on a calendar scale
  • Customization of Land/GIS Labels
Salesforce Commerce Cloud is a great program that is highly customizable. As a developer, we need it for accounting, business development, residential home sales, project tracking, and more. We are delighted with the customizing options, Einstein, and the overall flow of the program. It's very user-friendly and helps keep us organized and on top of projects/leads.
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John Bevilacqua | TrustRadius Reviewer
February 12, 2020

Salesforce Cloud - A Good Solution

Score 9 out of 10
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Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
  • Provide job order detail.
  • Provide sales & customer contact info.
  • Application is difficult to program for reporting.
  • New Lightning feature is not conducive to our work needs.
The application is a premier sales contact application which we have adapted as our primary work order and job program. The application can be easily customized by Salesforce accredited programmers and project managers. Also, the program can be used with other third party applications such as Financial Force, which is a related accounting & financial reporting app.
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alim mukhida | TrustRadius Reviewer
January 16, 2020

Salesforce: Best in Breed!

Score 8 out of 10
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Salesforce is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.
  • Integrates into every part of your technology stack.
  • It provides an easy way to log notes, calls and any customer details.
  • An easy way to organize every customer within your organization.
  • Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
  • Salesforce goes more often than expected in the last two years.
Salesforce is well suited for organizations looking to work collaboratively within their organizations. I believe all organizations should be enabled by this software or something similar however for a very small team that is just starting out it might be slightly less necessary.
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Joseph Alleruzzo | TrustRadius Reviewer
January 15, 2020

Good, but needs to speed up

Score 8 out of 10
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Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.
  • Easy visualization of consumer journey.
  • No coding required.
  • Lack of customer service.
  • Product delays.
The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.
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Benedic Jonathan | TrustRadius Reviewer
November 25, 2019

4 fundamental forces for nature, but it takes 1 Salseforce for us to feature!

Score 10 out of 10
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It's used across the organization for various reasons. So far, my team or I have not come across any issues with Salesforce.
  • Quick start. Super-simple to manage., excellent automation, efficient management. and user-friendly customization.
  • A vast area of inbuilt tools and functions makes it an awesome tool to use.
  • The need to not navigate to multiple tools and in simple terms a one-stop-shop makes it the best in the world.
  • The tool has awesome inbuilt tools like Chatter, etc.
  • The cluttered interface makes navigation and simple tasks unnecessarily complicated.
While interacting with merchants, you can access data information, provide info, action on them, and do both differed and realtime transactions all at once. Awesome!
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ABRAHAM PABLO | TrustRadius Reviewer
November 06, 2019

Salesforce Commerce Cloud Review

Score 10 out of 10
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We use Salesforce Commerce Cloud to sell optical glasses and sunglasses. We increased the customer experience for our customer journey making it simple to use at a lower cost. We can use social and web campaigns.
  • Advice from artificial intelligence to change predictive products.
  • Insights into the customer journey to know what we need to change or do better.
  • Products and catalogs sections are easy to use and to go live with new products.
  • It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
Salesforce Commerce Cloud really helps you if you want to change your strategy guide to a digital transformation.

We changed our strategy completely from selling in the traditional way with sales representatives to having a complete digital transformation. It helped us manage our sales over our webpage, apps, and social profiles from the start. It helped us increase brand awareness online, and sales really increased because we didn't depend on our sales representative to go to a town where they only go once every two months.
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Anonymous | TrustRadius Reviewer
December 03, 2019

Salesforce Commerce Cloud gets the job done!

Score 7 out of 10
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Salesforce Commerce offers great analytics and reporting functions. It is a great tool to expand our overall productivity. We love using this software for tracking data and I like that it provides accurate reports so we can make better decisions based on the reports we get. It is used across most of our organizations.
  • Payment method of this software is great because it lets you pay as you grow.
  • The platform is easy to use, friendly and fast.
  • The page load time is slow it loads around 3-4 seconds.
  • Weak ecosystem that doesn’t drive external companies or even freelancer to develop add-ons or tools.
At first, this wasn’t a simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I like the ability to target experiences and promotions and to create a unique experience based on our customer's profiles and spendings.
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Anonymous | TrustRadius Reviewer
July 18, 2019

Salesforce Commerce Cloud Helps You Deliver

Score 10 out of 10
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We implement solutions like Microsoft Dynamics 365 and Salesforce to customers across industries and of different business sizes. There is no one-size-fits-all approach, but customers have inquired about and used this particular product in the Salesforce ecosystem with our services before and liked it. I write about this product as a marketer and help promote its features and functionality working in the business and technology sector.
  • A good solution for a variety of endustries.
  • Small and large businesses reap the benefits.
  • Our customers create more personalized shopping experiences for their customers with this tool.
  • None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.
I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
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Anonymous | TrustRadius Reviewer
October 17, 2019

SF Commerce Cloud Review

Score 10 out of 10
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It's being used by sales and marketing for the full sales cycle. We utilize lead ques, sales funnels, reporting and account management. It helps track activity on specific leads and contacts and ensures the right reps are being assigned to specific accounts in their geo or industry vertical. It allows marketing have a 360 view of leads from in-person events as well as from whitepapers, etc.
  • Detailed reporting
  • Lead tracking and assignment
  • Great for accountability and monitoring activities
  • Easier report building - they can be quite tricky.
  • Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
  • It can be quite slow.
Well suited for larger sales teams with hubs across the globe. Well suited for teams with a defined marketing strategy who need to track leads and are keen to track metrics. Also suited for leadership who are interested in tracking rep performance.
Less suited for smaller teams of sales professionals who can easily track and measure performance manually.
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Viswam Srinivasan | TrustRadius Reviewer
June 13, 2019

Salesforce Commerce Cloud-A One-Stop-Shop for Online Branding

Score 9 out of 10
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It is one of the greatest shopping experience I've had. We used it in a project in the digital and marketing experience. Rich UI, Lightning CSS, and their styles gave the customers a rich look. The product is easy to use.
  • Rich UI look.
  • Artificial intelligence.
  • Marketing and sales.
  • Branding.
  • Robotic systems.
  • Functionalities related to entitlement.
They have the best branding for the customers. It's a scalable product that we can make use of the latest CRM and Saas features of Salesforce.
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Zahra Najib | TrustRadius Reviewer
June 07, 2019

Making lives easy!

Score 10 out of 10
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We use Salesforce Commerce Cloud on a daily basis to run our company operations. We are an IT company and our whole company runs on Salesforce. We sell cars through it and track our customers' information. Salesforce plays a major role in communicating with our team all across the United States and to effectively deliver the information to our customers. It also helps us track our calling system throughout the day to see how many calls were answered and how many customers were on a hold for a longer period of time. It generates sales results and lets us schedule events for other markets throughout in our company. It is very user-friendly and the support team is very helpful. A day cannot be imagined without Salesforce in our company.
  • very user-friendly platform
  • awesome support line
  • ease of access
  • I think we can add few more colors to the platform
It is very well suited to use when marketing your product on a website to drive sales or just for clients to explore their options. It can hold and manage information very well. The ease of access makes it so much more attractive for the clients and makes their experience much more easy.
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Michael Diaz-Suarez | TrustRadius Reviewer
January 25, 2019

A Good Alternative to SAP

Score 9 out of 10
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Salesforce Commerce Cloud is used by my organization to manage marketing forecasts, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. It is typically used by one Marketing Department we deployed it to. It addresses the problem of having multiple sporadic applications that don't communicate with each other. Salesforce succeeds in integrating all of their products like a Lego System.

  • Raised our Marketing Reach by 30%
  • Allowed us to adequately gauge social media reach
  • Increased our sales by 20%
  • Extreme scalability.
  • Price should be lower
  • I wish the UI was a little sleeker
  • More features in Social Media management
If you're using SAP, SAP is straight up garbage. That's the system we used to manage everything. With Salesforce you get an actual system that works. If you are looking to upgrade your Sales/Marketing team with less hassle and unprecedented scalability, this is the software I recommend. Our sales team raves about it.
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Tyler Mose | TrustRadius Reviewer
January 23, 2019

Salesforce Commerce Cloud - Delivering Mobile Commerce

Score 10 out of 10
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Salesforce Commerce Cloud is being used by our Sales & Marketing department. We use this to actively track new and current clientele. We have been using it heavily within our e-mail and digital marketing efforts for tracking project and client buying movement. We are also heavily using this within our marketing and sales automation. We run a variety of email drip campaigns and marketing automation for online reviews of our company. One of the main areas we have been able to use the Commerce Cloud is to grow our accounts with additional content sent directly to our current clientele educating them on other opportunities to do business with us.
  • Move clients forward within other areas where we can add value within our service offering.
  • Push additional content to warm leads within our sales pipeline.
  • Track current account size and show us directly where potential growth could occur.
  • The setup could be easier for our users.
Salesforce Commerce Cloud is best for users that have Salesforce experience in the past. There is a definite learning curve for those who have not used it before. Salesforce does a great job of offering training for newbies of the cloud. As with any product and SAAS tool it takes time to move the user forward and educate them on functionality and usage.
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Anonymous | TrustRadius Reviewer
March 05, 2019

Best retail ecom hosted platform

Score 9 out of 10
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It supports our retail ecom business in US and Canada. It is planned to support global expansion. We host a website with our 4 brands listed as separate storefronts but allow for a combined check out process. We use BM for controlling the content as well as the promos and coupons used on the site. We are connected to CyberSource for credit card and PayPal payments as well as using SVS for gift card processing. We will be expanding this ecom to other countries in Asia and European markets.
  • Great platform for ecom
  • Good management tools with business manager
  • Cost is higher than most of this type
  • Allow for this to be used for B2B websites
  • Add the ability for an OMS system to support WMS processing
Best retail ecom platform in a SaS format. Lower costs to get up and running with no capital investment other than the development of the site. Costs are based on a revenue share with the ecom site.
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Anonymous | TrustRadius Reviewer
June 05, 2019

Salesforce Commerce Cloud: Reliable E-Commerce Solution

Score 9 out of 10
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Salesforce Commerce Cloud is used by our sales department to manage our products, pricing, promotions, and content. We are able to have full order management within one platform. We can fully personalize and have a complete perspective on our pricing, orders, customers, and products. It makes it easier to execute our ideas using Salesforce Commerce Cloud.
  • Supportive community.
  • Continuous innovation.
  • Faster time-to-value.
  • It is hard to figure out how to fully adopt the software and use all the features it encompasses.
Salesforce Commerce Cloud is good for pretty much all organizations seeking to have a robust platform to manage the full life cycle of their customers and have the ability to efficiently report on their functions to continuously optimize processes.
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Anonymous | TrustRadius Reviewer
February 07, 2019

using this for a decade

Score 9 out of 10
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Currently just for the eCommerce organization as a back-end platform solution. We share data across the organization, but do not use SF as a CRM system.
  • Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
  • Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
  • Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.
  • Need responsive platforms for people to quickly work on the go
  • Quicker feedback from account managers
  • Better training (for free for new company employees)
I think it depends on the needs of the business area and the specific goals in mind. If looking to switch to a great out of the box platform, this will need some custom coding. This is nice when you have a brand/website looking to re-platform to a place where they are able to use all of the out of the box customization.
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Gareth Beer | TrustRadius Reviewer
April 06, 2018

SFCC - a view 3 years in!

Score 8 out of 10
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SFCC is used to power our global commerce site as well as localised commerce solutions in the U.K., France, and Germany. The digital team manages the day-to-day administration of SFCC but users from social, insights and IT teams can also use the platform from time-to-time.
  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
  • The SFCC CMS (business manager) needs a UX review. They are addressing this but there are inconsistencies in the layout, UI features, and intuitiveness. An example would be having to de-select features rather than selecting, meaning campaigns can go-live and affect other areas of the site because a feature hasn’t been selected. Standard UI protocol suggests you should select rather than have to deselect. Another example is around where features are located. You often find yourself going through options trying to find what you need.
  • Since the acquisition of Demandware by Salesforce, I feel the ability to integrate the various clouds could have been improved and sped up
  • SF should seek more user feedback. IBM was particularly good at this.
SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.
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Spencer Lewis | TrustRadius Reviewer
March 02, 2018

Good stuff!!

Score 9 out of 10
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Salesforce Commerce Cloud is a great tool for prospecting and analytics. It provides the ability to search for and manage leads in real time and track a number of metrics even if you use other plugins and softphones.
  • Reporting and analytics
  • Database management for client lists
  • Organize information and previous interactions
  • Click to call
  • Automatically queuing calls
Creating a report that encompasses each of the metrics you’re tracking has really been key for the business. Connect that with the ability to string contacts to leads and monitor opportunities in the pipeline - it makes this a must-have once you get started.
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William Van Fleet | TrustRadius Reviewer
March 25, 2016

Demandware: Held Back by an Inconsistent and Inconvenient User Experience

Score 4 out of 10
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We are using Demandware as our commerce platform for our core website. The tool is administered by IT and by the Digital Commerce portion of the Marketing Department. Features and functionality are managed by IT, while content, pricing, promotions, and other Business Manager functions are handled by marketers. Demandware was adopted to replace or unify internally developed commerce tools and to provide a cohesive content management solution for the core website.
  • Demandware business manager features a very robust set of options to accomplish many merchandising and content tasks out of the box. For typical retailers, there are usually very simple ways to accomplish common tasks.
  • The ability to schedule content and tie unique content to session data is particularly useful and fully featured.
  • Many features that would typically be missing from a home-grown CMS and would require development are included in business manager and easily controlled by marketers.
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.
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Peter Kowalczyk | TrustRadius Reviewer
October 27, 2015

Implementing Demandware, Notes from the Front Lines

Score 8 out of 10
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I work for an agency and technology firm who designs unique eCommerce storefronts for top name brands and implements them on the Demandware platform. Our core business involves taking the core Demandware offering and customizing it for our clients to meet their business needs, and according to industry best practices. Our parent company is full service eCommerce logistics provider and works extensively with Demandware and a few other major platforms.
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
  • The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
  • The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
  • The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
  • Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.
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John Perasco | TrustRadius Reviewer
December 09, 2014

Scalability, Stability and Support from Demandware

Score 10 out of 10
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We implemented Demandware at Urban Decay Cosmetics three years ago to replace a custom eCommerce solution. The DW platform boosted our abilities to provide a stable and scalable eCommerce solution to the fast-growing brand. Our DW solution provides our storefront and entire ".com" brand presence with editorial content and a solid and secure shopping experience. The solution freed us from relying on internal resources to maintain and improve and allowed a company with much greater development resources to provide us with continual "best of breed" improvements as well as relatively easy connections to leading and start up 3rd party service providers such as Bazaarvoice for Reviews, MainStreet for OMS and Baynote for product recommendations. Today we focus limited resources on front-end development to keep the site fresh and exciting with minimal back-end troubleshooting while meeting technical challenges given to us by the Marketing Team as they feel ever more comfortable pushing the creative envelope. This is something extremely important to the Urban Decay brand.
  • Scalability - In December 2013 alone we launched a "tentpole" product that sent our single day eCommerce sales from an average of 500 orders per day to over 17,000.
  • Integrations - Through "cartridges" Demandware facilitates 3rd party integrations in a relatively easy way. Trusted providers such as Merchant Banks, UGC Integrators and Social Media pipelines can be set up and launched with much less developer time than in a traditional, custom solution.
  • Improvement - The Demandware product development teams do a great job of keeping on and sometimes even ahead of trends and technical advances. They roll out improvements large and small at regular intervals and maintain excellent documentation. When the online documentation isn't enough, we've found that our support contacts do a great job of filling in the gaps for us. When something doesn't go as planned with a rollout of new features (as can happen with software!), Demandware is quick to make adjustments and good at communicating what they are doing.
  • Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
  • Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
  • URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.
As I write this Urban Decay is planning its expansion of eCommerce from the United States out into the world. I have concerns with how the platform will operate in economic zones such as the EU where laws around the use of Cookies and the handling of personal data are much more restrictive than in the US. I also think the platform is much better suited to medium to large enterprises that are growing than to small companies that expect to remain more or less at their current size.
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ASHISH PACHAURI | TrustRadius Reviewer
March 31, 2014

Its gotta all whistle and bells to launch the site quickly..but....

Score 4 out of 10
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Demandware is our eCommerce Platform. It is currently being used by the Digital team. One of the best benefits is the time to launch the site to the market: it's quicker than other heavy body platforms such as ATG, IBM Commerce etc.
  • Quick implementation
  • Reduced cost to implement the full ecomm site
  • Easy catalog, price and promo maintenance
  • Add on cost for every feature: there is nothing exciting about Demandware other than ease of maintenance once the site is launched. Any added functionality costs more and more.
  • Order management: Currently there are no inventory or order management features in Demandware. It relies on feeds coming to it on a periodic basis. It gets tricky when an item is sold on multiple channels and the inventory picture is changed even before the next feed is out to Demandware. These scenarios are very common and result in many more cancellations than usual. Having an Order management (OMS) will help having more control over inventory and orders.
  • Multi-channel capability is completely missing.
Its good for retailers who just want to launch a site and be done with that. It becomes harder and expensive when new functionality have to be added.
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Anonymous | TrustRadius Reviewer
September 22, 2017

Salesforce Commerce Cloud is a good choice

Score 8 out of 10
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We used the Salesforce Commerce Cloud to stand up our customer facing responsive digital experience.
  • Let the business user control the UI without needing IT resources
  • Gave us the abilty to scale effortlessly
  • Allowed us to gain access to features we would have had to build on our own otherwise
  • Content authoring could be more robust
  • API framework
Well suited for high volume transactional sites. Good for a growing mid-tier business that needs scale and is looking to grow economically but with the right set of features.
Read this authenticated review
Bill Saffold | TrustRadius Reviewer
March 28, 2014

Good ecomm platform but make sure you adapt your organization to work with it

Score 7 out of 10
Vetted Review
Verified User
Review Source
Demandware is being used across our ecommerce division to support direct to consumer sales for all brands. It addresses scalability and efficiency issues.
  • Promotions: ability to easily develop and schedule promotions in a variety of structures including source codes, promo codes, thresholds.
  • Customer groups - change content and promotional offers based on a customer group like an employee, someone of another organization etc.
  • Middleware - would be great to have an all in one solution that incorporates an order management solution.
  • CMS - would be nice to have a content managment solution native to the platform so you didn't have to use a front end developer to put up EVERY banner - maybe you could identify certain content slots that can be edited and changed on the fly by a brand team
  • Speed - in the staging environment the sites run VERY slow. the interface to work in (business manager) is also VERY slow.
Demandware is well suited for companies with multiple brands/sites/storefronts. Definitely not as appropriate for a brand who may have one site and not a large reliance on ecommerce sales. Regardless of who takes on using Demandware, they should definitely explore how processes and roles will need to change or adapt within their organization to meet the working needs of the platform.
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Feature Scorecard Summary

Product catalog & listings (21)
Product management (20)
Bulk product upload (21)
Branding (19)
Mobile storefront (19)
Product variations (21)
Website integration (21)
Visual customization (21)
CMS (19)
Abandoned cart recovery (16)
Checkout user experience (19)
eCommerce security (18)
Promotions & discounts (19)
Personalized recommendations (20)
SEO (19)
Multi-site management (20)
Order processing (18)
Inventory management (18)
Shipping (16)
Custom functionality (21)

About Salesforce Commerce Cloud

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Categories:  Digital Experience,  eCommerce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No