Salesforce Commerce Cloud - Helpful for medium to large size eCommerce businesses!
My whole company uses Salesforce in order to leverage task tracking and manage customer/client relationships. We find it very helpful to …
Salesforce Commerce Cloud
Top Rated
Salesforce Commerce Cloud
Overview
Reviews
Popular Features
View all 20 featuresProduct catalog & listings (29)
7.8
78%
Website integration (29)
7.7
77%
Product variations (29)
7.6
76%
Visual customization (29)
6.6
66%
Reviewer Pros & Cons
View all pros & cons
Pricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/editions…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $4 per month
Features Scorecard
Online Storefront
7.4
74%
Online Shopping Cart
7.1
71%
Online Payment System
8.5
85%
eCommerce Marketing
8.1
81%
eCommerce Business Management
7.3
73%
Product Details
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Overview Demo | Salesforce
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Alternatives
View all alternatives
Frequently Asked Questions
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
How much does Salesforce Commerce Cloud cost?
Salesforce Commerce Cloud starts at $4.
What are Salesforce Commerce Cloud's top competitors?
What is Salesforce Commerce Cloud's best feature?
Reviewers rate eCommerce security highest, with a score of 8.5.
Who uses Salesforce Commerce Cloud?
The most common users of Salesforce Commerce Cloud are from Mid-size Companies and the Computer Software industry.
Reviews and Ratings
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Ratings
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My whole company uses Salesforce in order to leverage task tracking and manage customer/client relationships. We find it very helpful to use this platform across our different departments so we can streamline what each department is doing such as the sales or marketing teams. It has been beneficial in completing projects and goals on time and we have increased our productivity in each department using Salesforce Commerce Cloud. eCommerce is a booming industry and this type of CRM helps us stay organized!
- Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
- Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
- Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
- Since we are a niche market, some of the integrations the software has for our target audience aren't widely available.
- Sharing revenue as a small business can be a little tough on off sale times; we recommend adding a functionality for small B2C businesses.
- A chat - it would be great to add in a quick chat function for team members to speak quickly on when addressing an issue or new idea.
June 11, 2021
Salesforce is a POWER TOOL
Salesforce Commerce Cloud was utilized to collect, nurture, and close sales in our company for sponsorships. We gave it a test run and honestly it worked pretty well. Our company is not huge, less than 20 employees, so we didn't find that the tool was beneficial financially. It worked smoothly but, I think we would have preferred to have something simpler.
- Contact tracking: Managing emails, phone calls, and setting reminders was great!
- Client Data storage: Great way to have a source of tracking our potential clients' contact info and notes.
- Ease: Point and click, type info, and click save. It was just that simple.
- Responsiveness: Need to do something to make this platform faster.
- Simplify: Could we perhaps see something that's slimmed down?
- Not sure there's a need for tracking so many things. Name, email, phone, notes. That should be it.
May 09, 2021
Best CMS software you can buy
Salesforce is being used by my site within the organization to control the stream of customers and clients that come through our organization. We are planning to roll out its use to all sites next year! It has helped direct the pipeline and streamline all of our delegated tasks. We also like how we can keep track of all customer and consumer information on the same platform as our other tasks. This is really beneficial when working from home so that we do not need a lot of tabs or browsers open to get the same job done. We had used other platforms but Salesforce is much more streamlined and efficient than others we used before. I haven't been stressed managing our inventory and orders as I had in the past.
- The best feature we have used is managing our help desk requests that we get nonstop throughout the day. We get notified when it has come in, been solved, and any follow-up needed.
- Tracking donations for our charity events and non-profit aspects has been streamlines and more efficiently tracked. Again, having this on the same software as the other features makes Salesforce unbeatable.
- The automation and adaptability of Salesforce is a unique aspect of its software!
- You need to have a solid internet connection to make all the functionality possible, which, at times, has created problems as people are working from home.
- Occasionally we have encountered delays in the reporting that we expected which has thrown off our timelines. But it has been rare.
- The need for training, experience and time using the system can make this a difficult switch to make. You need to be invested in changing and using it to take the time and effort worth it.
April 14, 2021
Salesforce give our sales team the extra force we need
Salesforce Commerce Cloud is being used across the whole organization globally, from my knowledge. It tracks all our accounts, deals, agreements, pipeline, and contacts. I am in the sales department and I know for certain everyone in my department uses it. Finance, legal, and all management, our global sales support team uses it as well.
- Helps me keep my pipeline up to date and organized
- I use it to forecast my future months opportunities
- The integration with DocuSign keeps giving me an error and isn't working well recently
- Sometimes it requires multiple steps to do something (to close lost an opportunity requires 3 fields to be complete)
- It would be great if there is a way to mass update things (moving the close date to next month for example)
April 07, 2021
Whistles, Bells and a whole lot of headache.
We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from their salespersons, we scrapped the implementation before launch. It was originally intended to help us with online and walk-in sales from existing or potential customers. We had hoped it would address the number of steps employees needed to take to [fulfill] orders. We were looking to automate a lot of it via Commerce Cloud.
- The ability to schedule & tie unique items to customer data.
- Everything costs extra. [I feel] the sales pitch does not include or tell you about the thousands you will have to shell out in addition to their licensing fees to get what you have been showcased. [I believe] it's a racket.
- Nothing exciting or different about the product other than its maintenance on the site post-launch (from what I have seen. We scrapped before launch).
- Salesforce makes you work with a 'partner', which [I believe] is another layer to their pricing lie. Not only are you paying SF, but also, [I feel] some unknown, unchecked, free-to-scam 3rd party that SF recommends to do the work for their platform.
June 21, 2021
Salesforce Commerce Cloud Review
The Salesforce Commerce Cloud is being used by a particular department in our organization. It helps to maintain strong customer focus and also to improve partner and supplier relationships. The functionalities and new features that the platform provides, makes it to stand out from the other vendors in the market.
- Product roadmap
- Strong customer focus
- Improve business process outcome
- The service support can improve a lot
- Deployment time can be reduced a bit
- Competitive pricing compared to other vendors in the market
May 21, 2021
Reliable Shopping Cart
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from SFCC. This cart enables the sale of sale of our products worldwide.
- coupon functionality
- streamlined cart
- reliability
- reporting
- landing page editor
Salesforce Commerce Cloud is a well rounded as digital commerce solution. It provides all of the elements might need in terms of features and it's perfectly integrated with Salesforce CRM platform, making it usage complete and secure. Even if it might be a little pricier than competitors, it is a strong and recommended platform.
- Create operational efficiencies
- Product functionality and performance
- Customer focus interface
- High price against competitors
- Lead conversion into clients is a long process
- Backend interface could be more user-friendly
April 13, 2021
Best in class recommendation engine
Salesforce Commerce Cloud is used as an eCommerce platform to sell B2C
- Product recommendations
- Merchandising
- Autoscaling
- Price based on GMV
- Some modules for backend functions and new and need customization
March 06, 2020
Salesforce Commerce Cloud Review
I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could likely and probably be more responsive to client requests for products on the road map. In addition, one might think for a company as big as theirs, their servers wouldn't constantly be slowing down the UI.
- User interface
- Updates
- Support
- Slow at times
- Product road map
- Administrative control
February 27, 2020
B2B or B2C, great software tool to keep you on your A game
Salesforce Commerce Cloud is used across all departments and facets of our company. As a developer, we specialize in master communities that include Commercial (Retail, Industrial, Office), Residential, and more. Salesforce enables us to communicate across all departments. It gives us the ability to track ideas from conception to the end-user consumer.
- Customer Tracking
- Project Tracking
- Project Tracking on a calendar scale
- Customization of Land/GIS Labels
February 12, 2020
Salesforce Cloud - A Good Solution
Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
- Provide job order detail.
- Provide sales & customer contact info.
- Application is difficult to program for reporting.
- New Lightning feature is not conducive to our work needs.
January 16, 2020
Salesforce: Best in Breed!
Salesforce is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.
- Integrates into every part of your technology stack.
- It provides an easy way to log notes, calls and any customer details.
- An easy way to organize every customer within your organization.
- Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
- Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
- Salesforce goes more often than expected in the last two years.
January 16, 2020
Good, but needs to speed up
Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.
- Easy visualization of consumer journey.
- No coding required.
- Lack of customer service.
- Product delays.
It's used across the organization for various reasons. So far, my team or I have not come across any issues with Salesforce.
- Quick start. Super-simple to manage., excellent automation, efficient management. and user-friendly customization.
- A vast area of inbuilt tools and functions makes it an awesome tool to use.
- The need to not navigate to multiple tools and in simple terms a one-stop-shop makes it the best in the world.
- The tool has awesome inbuilt tools like Chatter, etc.
- The cluttered interface makes navigation and simple tasks unnecessarily complicated.
November 06, 2019
Salesforce Commerce Cloud Review
We use Salesforce Commerce Cloud to sell optical glasses and sunglasses. We increased the customer experience for our customer journey making it simple to use at a lower cost. We can use social and web campaigns.
- Advice from artificial intelligence to change predictive products.
- Insights into the customer journey to know what we need to change or do better.
- Products and catalogs sections are easy to use and to go live with new products.
- It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
- Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
It is one of the greatest shopping experience I've had. We used it in a project in the digital and marketing experience. Rich UI, Lightning CSS, and their styles gave the customers a rich look. The product is easy to use.
- Rich UI look.
- Artificial intelligence.
- Marketing and sales.
- Branding.
- Robotic systems.
- Functionalities related to entitlement.
June 07, 2019
Making lives easy!
We use Salesforce Commerce Cloud on a daily basis to run our company operations. We are an IT company and our whole company runs on Salesforce. We sell cars through it and track our customers' information. Salesforce plays a major role in communicating with our team all across the United States and to effectively deliver the information to our customers. It also helps us track our calling system throughout the day to see how many calls were answered and how many customers were on a hold for a longer period of time. It generates sales results and lets us schedule events for other markets throughout in our company. It is very user-friendly and the support team is very helpful. A day cannot be imagined without Salesforce in our company.
- very user-friendly platform
- awesome support line
- ease of access
- I think we can add few more colors to the platform
January 25, 2019
A Good Alternative to SAP
Salesforce Commerce Cloud is used by my organization to manage marketing forecasts, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. It is typically used by one Marketing Department we deployed it to. It addresses the problem of having multiple sporadic applications that don't communicate with each other. Salesforce succeeds in integrating all of their products like a Lego System.
- Raised our Marketing Reach by 30%
- Allowed us to adequately gauge social media reach
- Increased our sales by 20%
- Extreme scalability.
- Price should be lower
- I wish the UI was a little sleeker
- More features in Social Media management
January 23, 2019
Salesforce Commerce Cloud - Delivering Mobile Commerce
Salesforce Commerce Cloud is being used by our Sales & Marketing department. We use this to actively track new and current clientele. We have been using it heavily within our e-mail and digital marketing efforts for tracking project and client buying movement. We are also heavily using this within our marketing and sales automation. We run a variety of email drip campaigns and marketing automation for online reviews of our company. One of the main areas we have been able to use the Commerce Cloud is to grow our accounts with additional content sent directly to our current clientele educating them on other opportunities to do business with us.
- Move clients forward within other areas where we can add value within our service offering.
- Push additional content to warm leads within our sales pipeline.
- Track current account size and show us directly where potential growth could occur.
- The setup could be easier for our users.
April 06, 2018
SFCC - a view 3 years in!
SFCC is used to power our global commerce site as well as localised commerce solutions in the U.K., France, and Germany. The digital team manages the day-to-day administration of SFCC but users from social, insights and IT teams can also use the platform from time-to-time.
- Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
- SFCC is a scalable solution which supported our need to roll out global sites quickly
- The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
- With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
- The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
- The SFCC CMS (business manager) needs a UX review. They are addressing this but there are inconsistencies in the layout, UI features, and intuitiveness. An example would be having to de-select features rather than selecting, meaning campaigns can go-live and affect other areas of the site because a feature hasn’t been selected. Standard UI protocol suggests you should select rather than have to deselect. Another example is around where features are located. You often find yourself going through options trying to find what you need.
- Since the acquisition of Demandware by Salesforce, I feel the ability to integrate the various clouds could have been improved and sped up
- SF should seek more user feedback. IBM was particularly good at this.
March 02, 2018
Good stuff!!
Salesforce Commerce Cloud is a great tool for prospecting and analytics. It provides the ability to search for and manage leads in real time and track a number of metrics even if you use other plugins and softphones.
- Reporting and analytics
- Database management for client lists
- Organize information and previous interactions
- Click to call
- Automatically queuing calls
December 04, 2019
Salesforce Commerce Cloud gets the job done!
Salesforce Commerce offers great analytics and reporting functions. It is a great tool to expand our overall productivity. We love using this software for tracking data and I like that it provides accurate reports so we can make better decisions based on the reports we get. It is used across most of our organizations.
- Payment method of this software is great because it lets you pay as you grow.
- The platform is easy to use, friendly and fast.
- The page load time is slow it loads around 3-4 seconds.
- Weak ecosystem that doesn’t drive external companies or even freelancer to develop add-ons or tools.
July 18, 2019
Salesforce Commerce Cloud Helps You Deliver
We implement solutions like Microsoft Dynamics 365 and Salesforce to customers across industries and of different business sizes. There is no one-size-fits-all approach, but customers have inquired about and used this particular product in the Salesforce ecosystem with our services before and liked it. I write about this product as a marketer and help promote its features and functionality working in the business and technology sector.
- A good solution for a variety of endustries.
- Small and large businesses reap the benefits.
- Our customers create more personalized shopping experiences for their customers with this tool.
- None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.
October 17, 2019
SF Commerce Cloud Review
It's being used by sales and marketing for the full sales cycle. We utilize lead ques, sales funnels, reporting and account management. It helps track activity on specific leads and contacts and ensures the right reps are being assigned to specific accounts in their geo or industry vertical. It allows marketing have a 360 view of leads from in-person events as well as from whitepapers, etc.
- Detailed reporting
- Lead tracking and assignment
- Great for accountability and monitoring activities
- Easier report building - they can be quite tricky.
- Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
- It can be quite slow.