Salesforce Commerce Cloud

Salesforce Commerce Cloud

Score 8.2 out of 10
Salesforce Commerce Cloud


What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
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Recent Reviews

Reliable Shopping Cart

7 out of 10
May 21, 2021
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from …
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Popular Features

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  • Product catalog & listings (31)
  • Product management (31)
  • Product variations (32)
  • Visual customization (32)

Reviewer Pros & Cons

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $4 per month
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Product Demos

Salesforce Commerce Cloud Overview Demo | Salesforce
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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.8Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.8Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.7Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

8.2Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8Avg 7.8
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Product Details

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.

Salesforce Commerce Cloud Video

Salesforce Commerce Cloud Overview Demo | Salesforce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

Salesforce Commerce Cloud starts at $4.

KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.

Reviewers rate eCommerce security highest, with a score of 8.7.

The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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(1-25 of 44)
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Gary Penn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, multi-lingual environment. The people at Salesforce were always helpful at an account level. The software was certainly a beast but such is the realm of enterprise eCommerce software. It was adaptable enough for any global environment. Note that we were running the legacy architecture, not the latest SFRA architecture which has changed things for the better to my understanding.
  • Global eCommerce
  • Cross-selling
  • CMS built-in was very limited
  • Integration "cartridge" architecture was not plug-n-play
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
September 28, 2022

Great tool for content

Score 8 out of 10
Vetted Review
Verified User
  • Store all the required processes to run the teams
  • One stop destination for anyting related to processes or knowledge
  • Consists of standard operating procedures
  • Cater to the needs of it's users to search for processes
  • Maintain a database of all the required processes and knowledge bases
  • Keeps all the documentation easy and accessible
  • Interface can be improved
  • Responsiveness can be improved
- As discussed so far, it is very useful for storing all the databases of processes required to support the users
- Also, each process has a unique static link for it to be shared and accessed seamlessly
- It is not applicable for organisations/companies with lesser number of processes
Score 9 out of 10
Vetted Review
Verified User
It is easy to use; it will easily integrate with other Salesforce clouds such as sales, service, and marketing clouds. We were able to manage the end-to-end commerce, including the promo codes distribution, with the help of marketing integration. If you are already a Salesforce user, you will definitely love it.
  • Order management.
  • Scalability
  • Product management.
  • Availability
  • UI
  • Response time for low latency networks.
  • Cloud only solution.
  • Maintenance schedules of Salesforce.
It suits all most businesses from small to large as the licensing goes based on no of licenses cost side it is efficient. Commerce cloud borrows features/ objects from Salesforce core experience cloud, CPQ. Etc, if you are already familiar with them, that makes it easy to go live. High availability and scalability as the platform is a SaaS solution.
Harrison Pershing | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
My organization uses Commerce Cloud in unison with the Sales Cloud to help perform and optimize all selling and marketing efforts for our company. We have a massive organization and this platform helps us engage with our audience. It allows our team to keep track of their efforts and see where they are at relative to where they want or need to be.
  • Engages Users
  • Displays Information Perfectly
  • Improves Communication
  • Marketing Campaigns could have more functionality
  • Integration into Other Systems
  • Connection to Social Platforms
I think it's well suited for most marketing efforts and campaigns. The integration into Salesforce Sales Cloud is extremely useful for all sales and marketing users to track all potential leads that could be potentially converted. The inclusion of Einstein Analytics is also extremely useful and helps give our users new ideas about when to best reach out and how to reach out to the leads.
Score 8 out of 10
Vetted Review
Verified User
The Salesforce Commerce Cloud is being used by a particular department in our organization. It helps to maintain strong customer focus and also to improve partner and supplier relationships. The functionalities and new features that the platform provides, makes it to stand out from the other vendors in the market.
  • Product roadmap
  • Strong customer focus
  • Improve business process outcome
  • The service support can improve a lot
  • Deployment time can be reduced a bit
  • Competitive pricing compared to other vendors in the market
Salesforce Commerce Cloud is well suited for cases where one requires complex environment support. It is quite helpful for a business that requires integration of social networks so that the customer can connect via their profiles. In addition, for companies that make shipments, the platform allows it to segregate into various places.
Stan Grubb | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud was utilized to collect, nurture, and close sales in our company for sponsorships. We gave it a test run and honestly it worked pretty well. Our company is not huge, less than 20 employees, so we didn't find that the tool was beneficial financially. It worked smoothly but, I think we would have preferred to have something simpler.
  • Contact tracking: Managing emails, phone calls, and setting reminders was great!
  • Client Data storage: Great way to have a source of tracking our potential clients' contact info and notes.
  • Ease: Point and click, type info, and click save. It was just that simple.
  • Responsiveness: Need to do something to make this platform faster.
  • Simplify: Could we perhaps see something that's slimmed down?
  • Not sure there's a need for tracking so many things. Name, email, phone, notes. That should be it.
Salesforce Commerce Cloud does a great job of managing contacts with customers. I have the ability to track emails, phone calls, and even look at attached products and services. I enjoy the ability to create email templates and also to manage who is the admin of said accounts.
Score 7 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is a well rounded as digital commerce solution. It provides all of the elements might need in terms of features and it's perfectly integrated with Salesforce CRM platform, making it usage complete and secure. Even if it might be a little pricier than competitors, it is a strong and recommended platform.
  • Create operational efficiencies
  • Product functionality and performance
  • Customer focus interface
  • High price against competitors
  • Lead conversion into clients is a long process
  • Backend interface could be more user-friendly
Salesforce Commerce Cloud definitely reduces the time required by IT to implement new site features and categories. It's a complete tool that provides all the functions needed to implement and improve your websites. Also, since Salesforce Cloud includes CRM services, all lead generation and clients information are fully integrated with the platform together with finance activities.
Kelly Saux | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is our shopping cart vendor for e-commerce. Unfortunately, we do not leverage the front-end marketing site from SFCC. This cart enables the sale of sale of our products worldwide.
  • coupon functionality
  • streamlined cart
  • reliability
  • reporting
  • landing page editor
If you need an extremely reliable cart solution, SFCC is a great tool for any e-commerce (not subscription) business.
Harrison Daubitz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Salesforce is being used by my site within the organization to control the stream of customers and clients that come through our organization. We are planning to roll out its use to all sites next year! It has helped direct the pipeline and streamline all of our delegated tasks. We also like how we can keep track of all customer and consumer information on the same platform as our other tasks. This is really beneficial when working from home so that we do not need a lot of tabs or browsers open to get the same job done. We had used other platforms but Salesforce is much more streamlined and efficient than others we used before. I haven't been stressed managing our inventory and orders as I had in the past.
  • The best feature we have used is managing our help desk requests that we get nonstop throughout the day. We get notified when it has come in, been solved, and any follow-up needed.
  • Tracking donations for our charity events and non-profit aspects has been streamlines and more efficiently tracked. Again, having this on the same software as the other features makes Salesforce unbeatable.
  • The automation and adaptability of Salesforce is a unique aspect of its software!
  • You need to have a solid internet connection to make all the functionality possible, which, at times, has created problems as people are working from home.
  • Occasionally we have encountered delays in the reporting that we expected which has thrown off our timelines. But it has been rare.
  • The need for training, experience and time using the system can make this a difficult switch to make. You need to be invested in changing and using it to take the time and effort worth it.
We have used Salesforce in team meetings when we need to use the "chatter" feature when we want to leave a record of our communication so customers and supervisors can see how the team and members were communicating to solve the problem. It was the perfect tool when customers disagreed or were dissatisfied with the decisions our company made. We were able to give written records on our decision-making process and the thoughts explained. However, I would not use this software if you do not need all of the features. There are other software with fewer features that are easier to use and access. Again, make sure there is good training on the software before integrating it with a company.
Samantha Juett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is being used across the whole organization globally, from my knowledge. It tracks all our accounts, deals, agreements, pipeline, and contacts. I am in the sales department and I know for certain everyone in my department uses it. Finance, legal, and all management, our global sales support team uses it as well.
  • Helps me keep my pipeline up to date and organized
  • I use it to forecast my future months opportunities
  • I use it for all agreement creations, and it has great integrations with other platforms I use (DocuSign, SalesLoft, etc).
  • The integration with DocuSign keeps giving me an error and isn't working well recently
  • Sometimes it requires multiple steps to do something (to close lost an opportunity requires 3 fields to be complete)
  • It would be great if there is a way to mass update things (moving the close date to next month for example)
Salesforce Commerce Cloud has definitely helped the sales department interact with other departments in a fast and efficient way. We are able to tag people in chatter, submit agreements to legal for review, submit cases to our support team, accounts receivable team, and so on. Our SDR team creates opportunities and adds in background notes before passing the opportunity to the sales team to give us background on the prospects.
Score 9 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is used as an eCommerce platform to sell B2C
  • Product recommendations
  • Merchandising
  • Autoscaling
  • Price based on GMV
  • Some modules for backend functions and new and need customization
Excellent product for B2C sales. Has strong merchandising abilities. Looks great on mobile. Loads quickly and has an easy-to-use backend interface. A real SAAS solution so no dev team required to do annual software upgrades.
Kurt Johansen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from their salespersons, we scrapped the implementation before launch. It was originally intended to help us with online and walk-in sales from existing or potential customers. We had hoped it would address the number of steps employees needed to take to [fulfill] orders. We were looking to automate a lot of it via Commerce Cloud.
  • The ability to schedule & tie unique items to customer data.
  • Everything costs extra. [I feel] the sales pitch does not include or tell you about the thousands you will have to shell out in addition to their licensing fees to get what you have been showcased. [I believe] it's a racket.
  • Nothing exciting or different about the product other than its maintenance on the site post-launch (from what I have seen. We scrapped before launch).
  • Salesforce makes you work with a 'partner', which [I believe] is another layer to their pricing lie. Not only are you paying SF, but also, [I feel] some unknown, unchecked, free-to-scam 3rd party that SF recommends to do the work for their platform.
For a large business, this is probably a good platform. But for small businesses, [I believe] this is garbage, mainly because the cost associated becomes a significant detriment on a companies ability to see any ROI. [I believe] they have no scalable pricing based on organization size. [...]
Natasha Sandhu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
My whole company uses Salesforce in order to leverage task tracking and manage customer/client relationships. We find it very helpful to use this platform across our different departments so we can streamline what each department is doing such as the sales or marketing teams. It has been beneficial in completing projects and goals on time and we have increased our productivity in each department using Salesforce Commerce Cloud. eCommerce is a booming industry and this type of CRM helps us stay organized!
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
  • Since we are a niche market, some of the integrations the software has for our target audience aren't widely available.
  • Sharing revenue as a small business can be a little tough on off sale times; we recommend adding a functionality for small B2C businesses.
  • A chat - it would be great to add in a quick chat function for team members to speak quickly on when addressing an issue or new idea.
Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Score 5 out of 10
Vetted Review
Verified User
I use Salesforce often. It is a relatively intuitive piece of software and seems to be the market leader. I feel as though they could likely and probably be more responsive to client requests for products on the road map. In addition, one might think for a company as big as theirs, their servers wouldn't constantly be slowing down the UI.
  • User interface
  • Updates
  • Support
  • Slow at times
  • Product road map
  • Administrative control
Salesforce Commerce Cloud is well suited for a company that operates in the e-commerce world. I feel as though, as a company that is more traditional, that it does not allow us to have the flexibility we need. Our commerce is done in a more traditional way so it would be nice to accommodate.
Stephanie MacMillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is used across all departments and facets of our company. As a developer, we specialize in master communities that include Commercial (Retail, Industrial, Office), Residential, and more. Salesforce enables us to communicate across all departments. It gives us the ability to track ideas from conception to the end-user consumer.
  • Customer Tracking
  • Project Tracking
  • Project Tracking on a calendar scale
  • Customization of Land/GIS Labels
Salesforce Commerce Cloud is a great program that is highly customizable. As a developer, we need it for accounting, business development, residential home sales, project tracking, and more. We are delighted with the customizing options, Einstein, and the overall flow of the program. It's very user-friendly and helps keep us organized and on top of projects/leads.
John Bevilacqua | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
  • Provide job order detail.
  • Provide sales & customer contact info.
  • Application is difficult to program for reporting.
  • New Lightning feature is not conducive to our work needs.
The application is a premier sales contact application which we have adapted as our primary work order and job program. The application can be easily customized by Salesforce accredited programmers and project managers. Also, the program can be used with other third party applications such as Financial Force, which is a related accounting & financial reporting app.
Score 8 out of 10
Vetted Review
Verified User
Salesforce is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.
  • Integrates into every part of your technology stack.
  • It provides an easy way to log notes, calls and any customer details.
  • An easy way to organize every customer within your organization.
  • Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
  • Salesforce goes more often than expected in the last two years.
Salesforce is well suited for organizations looking to work collaboratively within their organizations. I believe all organizations should be enabled by this software or something similar however for a very small team that is just starting out it might be slightly less necessary.
Joseph Alleruzzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.
  • Easy visualization of consumer journey.
  • No coding required.
  • Lack of customer service.
  • Product delays.
The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.
Score 7 out of 10
Vetted Review
Verified User
Salesforce Commerce offers great analytics and reporting functions. It is a great tool to expand our overall productivity. We love using this software for tracking data and I like that it provides accurate reports so we can make better decisions based on the reports we get. It is used across most of our organizations.
  • Payment method of this software is great because it lets you pay as you grow.
  • The platform is easy to use, friendly and fast.
  • The page load time is slow it loads around 3-4 seconds.
  • Weak ecosystem that doesn’t drive external companies or even freelancer to develop add-ons or tools.
At first, this wasn’t a simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I like the ability to target experiences and promotions and to create a unique experience based on our customer's profiles and spendings.
Score 10 out of 10
Vetted Review
Verified User
It's used across the organization for various reasons. So far, my team or I have not come across any issues with Salesforce.
  • Quick start. Super-simple to manage., excellent automation, efficient management. and user-friendly customization.
  • A vast area of inbuilt tools and functions makes it an awesome tool to use.
  • The need to not navigate to multiple tools and in simple terms a one-stop-shop makes it the best in the world.
  • The tool has awesome inbuilt tools like Chatter, etc.
  • The cluttered interface makes navigation and simple tasks unnecessarily complicated.
While interacting with merchants, you can access data information, provide info, action on them, and do both differed and realtime transactions all at once. Awesome!
ABRAHAM PABLO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Salesforce Commerce Cloud to sell optical glasses and sunglasses. We increased the customer experience for our customer journey making it simple to use at a lower cost. We can use social and web campaigns.
  • Advice from artificial intelligence to change predictive products.
  • Insights into the customer journey to know what we need to change or do better.
  • Products and catalogs sections are easy to use and to go live with new products.
  • It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
Salesforce Commerce Cloud really helps you if you want to change your strategy guide to a digital transformation.

We changed our strategy completely from selling in the traditional way with sales representatives to having a complete digital transformation. It helped us manage our sales over our webpage, apps, and social profiles from the start. It helped us increase brand awareness online, and sales really increased because we didn't depend on our sales representative to go to a town where they only go once every two months.
October 17, 2019

SF Commerce Cloud Review

Score 10 out of 10
Vetted Review
Verified User
It's being used by sales and marketing for the full sales cycle. We utilize lead ques, sales funnels, reporting and account management. It helps track activity on specific leads and contacts and ensures the right reps are being assigned to specific accounts in their geo or industry vertical. It allows marketing have a 360 view of leads from in-person events as well as from whitepapers, etc.
  • Detailed reporting
  • Lead tracking and assignment
  • Great for accountability and monitoring activities
  • Easier report building - they can be quite tricky.
  • Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
  • It can be quite slow.
Well suited for larger sales teams with hubs across the globe. Well suited for teams with a defined marketing strategy who need to track leads and are keen to track metrics. Also suited for leadership who are interested in tracking rep performance.
Less suited for smaller teams of sales professionals who can easily track and measure performance manually.
Score 10 out of 10
Vetted Review
Verified User
We implement solutions like Microsoft Dynamics 365 and Salesforce to customers across industries and of different business sizes. There is no one-size-fits-all approach, but customers have inquired about and used this particular product in the Salesforce ecosystem with our services before and liked it. I write about this product as a marketer and help promote its features and functionality working in the business and technology sector.
  • A good solution for a variety of endustries.
  • Small and large businesses reap the benefits.
  • Our customers create more personalized shopping experiences for their customers with this tool.
  • None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.
I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Viswam Srinivasan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is one of the greatest shopping experience I've had. We used it in a project in the digital and marketing experience. Rich UI, Lightning CSS, and their styles gave the customers a rich look. The product is easy to use.
  • Rich UI look.
  • Artificial intelligence.
  • Marketing and sales.
  • Branding.
  • Robotic systems.
  • Functionalities related to entitlement.
They have the best branding for the customers. It's a scalable product that we can make use of the latest CRM and Saas features of Salesforce.
June 07, 2019

Making lives easy!

Zahra Najib | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Salesforce Commerce Cloud on a daily basis to run our company operations. We are an IT company and our whole company runs on Salesforce. We sell cars through it and track our customers' information. Salesforce plays a major role in communicating with our team all across the United States and to effectively deliver the information to our customers. It also helps us track our calling system throughout the day to see how many calls were answered and how many customers were on a hold for a longer period of time. It generates sales results and lets us schedule events for other markets throughout in our company. It is very user-friendly and the support team is very helpful. A day cannot be imagined without Salesforce in our company.
  • very user-friendly platform
  • awesome support line
  • ease of access
  • I think we can add few more colors to the platform
It is very well suited to use when marketing your product on a website to drive sales or just for clients to explore their options. It can hold and manage information very well. The ease of access makes it so much more attractive for the clients and makes their experience much more easy.
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