Salesforce Commerce Cloud Reviews

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Score 8.5 out of 100

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Reviews (1-25 of 40)

John Bevilacqua | TrustRadius Reviewer
Score 9 out of 10
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Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
  • Provide job order detail.
  • Provide sales & customer contact info.
  • Application is difficult to program for reporting.
  • New Lightning feature is not conducive to our work needs.
The application is a premier sales contact application which we have adapted as our primary work order and job program. The application can be easily customized by Salesforce accredited programmers and project managers. Also, the program can be used with other third party applications such as Financial Force, which is a related accounting & financial reporting app.
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alim mukhida | TrustRadius Reviewer
Score 8 out of 10
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Salesforce Commerce Cloud is being used by all facets of the organization including but not limited to Sales, Customer Success, Support and Launch. It allows all of us to work collaboratively and archive conversation automatically.
  • Integrates into every part of your technology stack.
  • It provides an easy way to log notes, calls and any customer details.
  • An easy way to organize every customer within your organization.
  • Salesforce admin constantly interrupts my sessions so that if I make changes to a lead, I will have to go back and redo it.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
  • Salesforce goes more often than expected in the last two years.
Salesforce Commerce Cloud is well suited for organizations looking to work collaboratively within their organizations. I believe all organizations should be enabled by this software or something similar however for a very small team that is just starting out it might be slightly less necessary.
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Joseph Alleruzzo | TrustRadius Reviewer
Score 8 out of 10
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Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.
  • Easy visualization of consumer journey.
  • No coding required.
  • Lack of customer service.
  • Product delays.
The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.
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Bryan Parry | TrustRadius Reviewer
Score 9 out of 10
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SFDC is used by the majority of the organization - all of Sales plus much of PS, Acct, Finance, etc. It also plays a key role in reporting data related to our Sales for Operations, Product, and Engineering. As that is the system where we record all of our new sales, we also use it to initiate other workflows in downstream systems thru integrations.
  • It is very flexible - can be customized to fit many unique use cases and workflows.
  • The reporting is robust and flexible. Lots of useful data can be pulled out of there.
  • You can easily customize the system to the many different users you have. Using separate profiles, you can customize what they see and how they see it.
  • With the flexibility comes complexity. You NEED multiple SFDC admins in order to use this in a large org.
  • Unrelated to the platform, we've had mixed results with some of Salesforce's approved partners.
  • We're finding ourselves limited on the number of rollups, and it's surprisingly difficult to get rid of old, unused rollups.
Best use case is for use by Sales: you can track leads and monitor activity done to close those deals. You can correlate activities to success metrics to form a Sales playbook. It serves us well as a system of record for our Sales and constitutes our source of truth for Sales as well as active customers.
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Christopher Frometa | TrustRadius Reviewer
Score 9 out of 10
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Salesforce Commerce Cloud is being used by our sales department, billing department as well as the implementation team. In terms of how it's used I can only speak for how our sales team uses it. It's where all of our leads sit. Anywhere from potential client information to relevant data information used to help our conversations progress. We have spaces to enter data based on conversations and changing over leads to accounts once they become a client or are going through the process of potentially becoming one. It keeps us extremely organized. It's our centralized place to manage leads day in and day out.
  • Extremely user-friendly interface—easy to learn.
  • Very customizable: add fields that would be relevant to why you're using Salesforce in the first place.
  • Lead history that's logged and dated to refer back to on future conversations.
  • I wish it had an easier way to save data once writing it, could get done writing a paragraph and if you forgot to press save you would have to do it all over again
It is well suited in sales environments for sure. When going through sales you need somewhere to manage all of your leads. Besides just managing them and having tasks, it does a good job of having integrations not only to Talk Desk but other apps that help create contracts, call recordings, etc. The way it logs each step of the way in terms of status used to track leads makes it really easy to figure out hot and cold leads as well.
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Benedic Jonathan | TrustRadius Reviewer
Score 10 out of 10
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It's used across the organization for various reasons. So far, my team or I have not come across any issues with Salesforce.
  • Quick start. Super-simple to manage., excellent automation, efficient management. and user-friendly customization.
  • A vast area of inbuilt tools and functions makes it an awesome tool to use.
  • The need to not navigate to multiple tools and in simple terms a one-stop-shop makes it the best in the world.
  • The tool has awesome inbuilt tools like Chatter, etc.
  • The cluttered interface makes navigation and simple tasks unnecessarily complicated.
While interacting with merchants, you can access data information, provide info, action on them, and do both differed and realtime transactions all at once. Awesome!
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ABRAHAM PABLO | TrustRadius Reviewer
Score 10 out of 10
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We use Salesforce Commerce Cloud to sell optical glasses and sunglasses. We increased the customer experience for our customer journey making it simple to use at a lower cost. We can use social and web campaigns.
  • Advice from artificial intelligence to change predictive products.
  • Insights into the customer journey to know what we need to change or do better.
  • Products and catalogs sections are easy to use and to go live with new products.
  • It constantly freezes when you need to make changes in a contact, but you just need to refresh and start again.
  • Converting something often can be cumbersome because if you convert but don't make an opportunity in the lead it just becomes an account.
Salesforce Commerce Cloud really helps you if you want to change your strategy guide to a digital transformation.

We changed our strategy completely from selling in the traditional way with sales representatives to having a complete digital transformation. It helped us manage our sales over our webpage, apps, and social profiles from the start. It helped us increase brand awareness online, and sales really increased because we didn't depend on our sales representative to go to a town where they only go once every two months.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Salesforce is being used as a CRM to house all accounts, create opportunities when we are in touch with accounts, and also store all information about each of the businesses we are prospecting or are current customers. We use Salesforce mainly in our sales department but also cross-functionally with our finance teams.
  • Stores all data we have discovered about prospects.
  • Reach out is easily accessible.
  • The switch from Classic to Lightning is tough in a startup because not everyone is forced to switch and that causes confusion.
  • The filters to create your own CRM are not easy and we have to hire contractors to do that for us.
Although there are many things I would like Salesforce to do better, we wouldn't be able to function as a sales organization without it. It keeps us organized and compliant on the information we have. It also gives us access to prior information that past reps have used as well as the many integrations.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Salesforce Commerce Cloud is being used by the whole organization, reduces the cost of sales, improves customer retention, better customer service, build more sustainable relationships, increases employee productivity, it is secure and well protected, freedom and flexibility to overall efficiency, and quickly meets business demands, with mobile access to our corporate data through mobile devices such as laptops, smartphones, and tablets
  • Build customized reports to analyze information organization wide.
  • Easily collaborate with the Team to share information securely and connect with employees across the organization effectively.
  • More available video based online training.
  • Navigating interface for simple tasks can get complicated.
Salesforce Commerce Cloud offers great analytics and reporting functions. It is a great tool to expand our overall productivity. We love using this software for tracking data, and I like that it provides accurate reports so we can make better decisions based on the reports we get. It is used across most of our organizations.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use Salesforce Commerce Cloud for sales pipelines, account management, as well as tracking of our production teams progress. It allows us to have a centralized place that anyone in our org can go to find out the health of a given account.
  • Daily Task List
  • Easy reporting on user activity
  • There is a large number of clicks to get to certain features that feel like they could sometimes be simplified in the workflow.
Honestly, any company that manages multiple clients should consider Salesforce Commerce Cloud as a way to keep track of all things surrounding an account, from sales to order fulfillment.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Salesforce Commerce offers great analytics and reporting functions. It is a great tool to expand our overall productivity. We love using this software for tracking data and I like that it provides accurate reports so we can make better decisions based on the reports we get. It is used across most of our organizations.
  • Payment method of this software is great because it lets you pay as you grow.
  • The platform is easy to use, friendly and fast.
  • The page load time is slow it loads around 3-4 seconds.
  • Weak ecosystem that doesn’t drive external companies or even freelancer to develop add-ons or tools.
At first, this wasn’t a simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I like the ability to target experiences and promotions and to create a unique experience based on our customer's profiles and spendings.
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Anonymous | TrustRadius Reviewer
October 17, 2019

SF Commerce Cloud Review

Score 10 out of 10
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It's being used by sales and marketing for the full sales cycle. We utilize lead ques, sales funnels, reporting and account management. It helps track activity on specific leads and contacts and ensures the right reps are being assigned to specific accounts in their geo or industry vertical. It allows marketing have a 360 view of leads from in-person events as well as from whitepapers, etc.
  • Detailed reporting
  • Lead tracking and assignment
  • Great for accountability and monitoring activities
  • Easier report building - they can be quite tricky.
  • Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
  • It can be quite slow.
Well suited for larger sales teams with hubs across the globe. Well suited for teams with a defined marketing strategy who need to track leads and are keen to track metrics. Also suited for leadership who are interested in tracking rep performance.
Less suited for smaller teams of sales professionals who can easily track and measure performance manually.
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Viswam Srinivasan | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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It is one of the greatest shopping experience I've had. We used it in a project in the digital and marketing experience. Rich UI, Lightning CSS, and their styles gave the customers a rich look. The product is easy to use.
  • Rich UI look.
  • Artificial intelligence.
  • Marketing and sales.
  • Branding.
  • Robotic systems.
  • Functionalities related to entitlement.
They have the best branding for the customers. It's a scalable product that we can make use of the latest CRM and Saas features of Salesforce.
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Zahra Najib | TrustRadius Reviewer
June 07, 2019

Making lives easy!

Score 10 out of 10
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Verified User
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We use Salesforce Commerce Cloud on a daily basis to run our company operations. We are an IT company and our whole company runs on Salesforce. We sell cars through it and track our customers' information. Salesforce plays a major role in communicating with our team all across the United States and to effectively deliver the information to our customers. It also helps us track our calling system throughout the day to see how many calls were answered and how many customers were on a hold for a longer period of time. It generates sales results and lets us schedule events for other markets throughout in our company. It is very user-friendly and the support team is very helpful. A day cannot be imagined without Salesforce in our company.
  • very user-friendly platform
  • awesome support line
  • ease of access
  • I think we can add few more colors to the platform
It is very well suited to use when marketing your product on a website to drive sales or just for clients to explore their options. It can hold and manage information very well. The ease of access makes it so much more attractive for the clients and makes their experience much more easy.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We implement solutions like Microsoft Dynamics 365 and Salesforce to customers across industries and of different business sizes. There is no one-size-fits-all approach, but customers have inquired about and used this particular product in the Salesforce ecosystem with our services before and liked it. I write about this product as a marketer and help promote its features and functionality working in the business and technology sector.
  • A good solution for a variety of endustries.
  • Small and large businesses reap the benefits.
  • Our customers create more personalized shopping experiences for their customers with this tool.
  • None that I can think of. I'm sure we've had customers run into issues case-by-case, but nothing that isn't easily fixed.
I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Salesforce Commerce Cloud is currently being used by many departments and groups in our organization. In our specific group, we use it on a daily basis for sales operations purposes. It allows us to track data and sales results that we use for sales compensation reporting. This system is easy to use, and we link it to other systems at our organization as well.
  • Ease of use.
  • One place for data and sales reporting results.
  • It's used across multiple departments in the organization.
  • A lot of training is required for system enhancements.
  • Data reporting can be enhanced.
Salesforce Commerce Cloud is well suited for a small or large organization to support a complex sales team. It can be integrated with other systems, but sometimes implementation can be a little difficult without the right IT teams involved. It also allows for great visibility on all deals in the pipeline.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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It supports our retail ecom business in US and Canada. It is planned to support global expansion. We host a website with our 4 brands listed as separate storefronts but allow for a combined check out process. We use BM for controlling the content as well as the promos and coupons used on the site. We are connected to CyberSource for credit card and PayPal payments as well as using SVS for gift card processing. We will be expanding this ecom to other countries in Asia and European markets.
  • Great platform for ecom
  • Good management tools with business manager
  • Cost is higher than most of this type
  • Allow for this to be used for B2B websites
  • Add the ability for an OMS system to support WMS processing
Best retail ecom platform in a SaS format. Lower costs to get up and running with no capital investment other than the development of the site. Costs are based on a revenue share with the ecom site.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Salesforce Commerce Cloud is used by our sales department to manage our products, pricing, promotions, and content. We are able to have full order management within one platform. We can fully personalize and have a complete perspective on our pricing, orders, customers, and products. It makes it easier to execute our ideas using Salesforce Commerce Cloud.
  • Supportive community.
  • Continuous innovation.
  • Faster time-to-value.
  • It is hard to figure out how to fully adopt the software and use all the features it encompasses.
Salesforce Commerce Cloud is good for pretty much all organizations seeking to have a robust platform to manage the full life cycle of their customers and have the ability to efficiently report on their functions to continuously optimize processes.
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Michael Diaz-Suarez | TrustRadius Reviewer
Score 9 out of 10
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Salesforce Commerce Cloud is used by my organization to manage marketing forecasts, merchandising, content, promotions, customer service, fulfillment, and artificial intelligence. It is typically used by one Marketing Department we deployed it to. It addresses the problem of having multiple sporadic applications that don't communicate with each other. Salesforce succeeds in integrating all of their products like a Lego System.

  • Raised our Marketing Reach by 30%
  • Allowed us to adequately gauge social media reach
  • Increased our sales by 20%
  • Extreme scalability.
  • Price should be lower
  • I wish the UI was a little sleeker
  • More features in Social Media management
If you're using SAP, SAP is straight up garbage. That's the system we used to manage everything. With Salesforce you get an actual system that works. If you are looking to upgrade your Sales/Marketing team with less hassle and unprecedented scalability, this is the software I recommend. Our sales team raves about it.
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Tyler Mose | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Salesforce Commerce Cloud is being used by our Sales & Marketing department. We use this to actively track new and current clientele. We have been using it heavily within our e-mail and digital marketing efforts for tracking project and client buying movement. We are also heavily using this within our marketing and sales automation. We run a variety of email drip campaigns and marketing automation for online reviews of our company. One of the main areas we have been able to use the Commerce Cloud is to grow our accounts with additional content sent directly to our current clientele educating them on other opportunities to do business with us.
  • Move clients forward within other areas where we can add value within our service offering.
  • Push additional content to warm leads within our sales pipeline.
  • Track current account size and show us directly where potential growth could occur.
  • The setup could be easier for our users.
Salesforce Commerce Cloud is best for users that have Salesforce experience in the past. There is a definite learning curve for those who have not used it before. Salesforce does a great job of offering training for newbies of the cloud. As with any product and SAAS tool it takes time to move the user forward and educate them on functionality and usage.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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We use this application to track sales and support for our clients. Our support teams use it as a ticketing platform to initiate, track and follow up with clients on issues they may be having with our various products. Our sales team uses this to track sales and potential sales. My team uses Salesforce to track setups for clients using our LMS.
  • It's easy to find accounts in the application - for that I am grateful!
  • Most of the issues we have are clearly user errors and not problems with the application itself.
  • I don't find Salesforce to be terribly intuitive. That is my main complaint. But, to be fair, I don't use many of its functions myself and it may just be me that is the problem (though I am unsure).
Tracking sales and/or potential sales seems to be something it is well suited to do. Ticketing - following "cases" - may be something it is not quite as well suited to do.
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Anonymous | TrustRadius Reviewer
February 07, 2019

using this for a decade

Score 9 out of 10
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Currently just for the eCommerce organization as a back-end platform solution. We share data across the organization, but do not use SF as a CRM system.
  • Back-end platform integration with Demandware. SFCC didn't really touch or update the integration that would have disrupted current customers.
  • Access to subject matter experts within the SalesForce organization. Great to run ideas by, speak about new innovations and work on BETA programs.
  • Documentation across all areas needed on their platform. Open forums allow you to work with and brainstorm with other experts.
  • Need responsive platforms for people to quickly work on the go
  • Quicker feedback from account managers
  • Better training (for free for new company employees)
I think it depends on the needs of the business area and the specific goals in mind. If looking to switch to a great out of the box platform, this will need some custom coding. This is nice when you have a brand/website looking to re-platform to a place where they are able to use all of the out of the box customization.
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Gareth Beer | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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SFCC is used to power our global commerce site as well as localised commerce solutions in the U.K., France, and Germany. The digital team manages the day-to-day administration of SFCC but users from social, insights and IT teams can also use the platform from time-to-time.
  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
  • The SFCC CMS (business manager) needs a UX review. They are addressing this but there are inconsistencies in the layout, UI features, and intuitiveness. An example would be having to de-select features rather than selecting, meaning campaigns can go-live and affect other areas of the site because a feature hasn’t been selected. Standard UI protocol suggests you should select rather than have to deselect. Another example is around where features are located. You often find yourself going through options trying to find what you need.
  • Since the acquisition of Demandware by Salesforce, I feel the ability to integrate the various clouds could have been improved and sped up
  • SF should seek more user feedback. IBM was particularly good at this.
SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.
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Spencer Lewis | TrustRadius Reviewer
March 02, 2018

Good stuff!!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Commerce Cloud is a great tool for prospecting and analytics. It provides the ability to search for and manage leads in real time and track a number of metrics even if you use other plugins and softphones.
  • Reporting and analytics
  • Database management for client lists
  • Organize information and previous interactions
  • Click to call
  • Automatically queuing calls
Creating a report that encompasses each of the metrics you’re tracking has really been key for the business. Connect that with the ability to string contacts to leads and monitor opportunities in the pipeline - it makes this a must-have once you get started.
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Anonymous | TrustRadius Reviewer
February 28, 2018

My Review

Score 7 out of 10
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Verified User
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[It's] Used by all commercial departments for managing forecasting, finance payments, and new business.
  • Good visibility on all deals in pipeline
  • Great for internal messaging
  • Great to submit design and tech tickets
  • UX is poor and outdated
  • API integrations with other technologies slows down load speeds
Well suited to manage sales pipeline but poor to log new business development and tasks. Very inefficient in that regard.
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Feature Scorecard Summary

Product catalog & listings (25)
8.5
Product management (26)
8.2
Bulk product upload (24)
8.1
Branding (23)
8.1
Mobile storefront (21)
7.4
Product variations (23)
8.2
Website integration (25)
8.7
Visual customization (26)
8.2
CMS (24)
7.6
Abandoned cart recovery (20)
7.8
Checkout user experience (22)
8.1
eCommerce security (20)
8.6
Promotions & discounts (24)
8.5
Personalized recommendations (24)
8.3
SEO (23)
8.3
Multi-site management (26)
7.8
Order processing (23)
8.3
Inventory management (23)
8.0
Shipping (19)
8.0
Custom functionality (24)
7.9

About Salesforce Commerce Cloud

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.

The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Categories:  Digital Experience,  Ecommerce

Salesforce Commerce Cloud Integrations

Salesforce Commerce Cloud Competitors

Salesforce Commerce Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No