Actionable Insights and In-Depth Analysis
September 20, 2024

Actionable Insights and In-Depth Analysis

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

Glassbox provides our FSI company with insights that not only help us understand the full context of user behavior but also enable us to make informed, strategic decisions to constantly improve our customer experience. Mostly, we use the platform to identify the friction points our customers encounter in our portal. Before we had Glassbox, they went almost entirely unnoticed, because we could never really pinpoint the root of the problem. With the vast data we now have at our fingertips, and the many tools and features the platform offers, we can identify issues in real-time, prioritize improvements that will have the most impact, and really succeed in developing a more intuitive product for our customers.

Pros

  • Deep behavioral analysis - Glassbox captures every customer interaction and analyzes user behavior across all of your applications.
  • The platform translates vast amounts of user data into clear, actionable recommendations that you can implement in real-time.
  • Real-time monitoring that enables you to instantly detect and respond to issues as they surface, and before they escalate.

Cons

  • While it's a very intuitive platform, some of the more advanced analytics tools can be complex and require time to master fully. In my experience training is really necessary for these features.
  • Glassbox's insights have been very instrumental in our digital product enhancements. The ability to identify and address user struggles almost instantly has directly impacted our customer satisfaction and retention scores, which not only supports our business goals but also enables us to deliver true value to our customers.
Given the complexity of the advanced features for new users, I'd give Glassbox a 9/10, though on all other counts the platform exceeds my greatest expectations.
LogRocket is more suited for entry-level application and lacks the more advanced, in-depth analysis capabilities that we need, and that Glassbox offers.

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Glassbox Feature Ratings

9.8
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
9
9.7
Click analytics
10
Scroll maps
8
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
9.5
Responsive Design for Web Access
8
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10
Security and Administration ()
Not Rated

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