Great tool to get started with!
January 27, 2022

Great tool to get started with!

Stefanos Barolo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

We wanted to have more information on what our visitors/clients do on the platform and Glassbox managed to help us with this. Through capturing every action of the visitor/client such as: Clicks, scrolls etc we gain the ability to understand the sections that we need to improve in order to optimize our users' experience and have them gain the most out of it.

Pros

  • Sorting Data
  • Customization Possibilities
  • UI to visualize the gather data and take actions

Cons

  • Sometimes it feels like data are not counting correctly
  • Support sometimes tends to be not to the point
  • Activity Tracking
  • Visualization Dashboards
  • More visibility over visitors actions
  • More data driven decision were made
  • There was no clear ROI that we could attach next to the service

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Glassbox go as expected?

I wasn't involved with the implementation phase

Would you buy Glassbox again?

Yes

If you have no visibility over what your customers/visitors are doing Glassbox is an ideal solution for you. There are cases where you will feel that something is missing, but still, the insights gathered compared to the previous non-existant visibility era are great. Of course I haven't tried other similar tools, so I cannot compare it with what the rest of the market offers

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