Overall Satisfaction with Glassbox
We wanted to have more information on what our visitors/clients do on the platform and Glassbox managed to help us with this. Through capturing every action of the visitor/client such as: Clicks, scrolls etc we gain the ability to understand the sections that we need to improve in order to optimize our users' experience and have them gain the most out of it.
- Activity Tracking
- Visualization Dashboards
- More visibility over visitors actions
- More data driven decision were made
- There was no clear ROI that we could attach next to the service
Do you think Glassbox delivers good value for the price?
Are you happy with Glassbox's feature set?
Did Glassbox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Glassbox go as expected?
I wasn't involved with the implementation phase
Would you buy Glassbox again?
If you have no visibility over what your customers/visitors are doing Glassbox is an ideal solution for you. There are cases where you will feel that something is missing, but still, the insights gathered compared to the previous non-existant visibility era are great. Of course I haven't tried other similar tools, so I cannot compare it with what the rest of the market offers