Powerful platform with top-notch customer experience
July 01, 2022

Powerful platform with top-notch customer experience

Lacey White, MPA, CFRE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

For companies

Overall Satisfaction with Goodworld

CHC: Creating Healthier Communities curates customized employee engagement opportunities for companies nationwide using Goodworld software. Our goal is to connect companies to the community year-round aligning with CSR and ESG priorities identified by each business. The Goodworld platform enables us to host activations ranging from payroll giving, one-time and reoccurring credit card donations, virtual events, volunteerism, and cause learning opportunities. We currently work with approximately 45 companies or local municipalities to host their workplace giving programs soliciting more than 70,000 U.S. employees to raise nearly $2.4 million in support of our high-impact nonprofit partners. Our success in meeting client needs can be attributed to Goodworld's platform adaptability and modern, user-friendly experience.

Pros

  • Dives deep into perfecting user-experience
  • Incorporates industry best practices and top-notch trends to encourage increased engagement and giving
  • Builds synergy with clients to achieve big picture goals while pinpointing areas of improvement within the smaller details
  • Remains focused on being a force for good

Cons

  • Incorporating more extensive virtual wallet and payment options
  • Expanding silent auction technology features
  • Payroll giving allows employees to donate a little with every paycheck to maximize impact year over year
  • Page customization opportunities to enhance company brand and messaging
  • Ability to toggle on and off most features to meet relationship needs
  • Through partnering with Goodworld we have been able to steward nearly $2.4 million to nonprofit organizations nationwide in the past 18 months
  • We have leveraged the Goodworld platform to significantly improve our response time to partner requests and social issues or natural disasters like giving to support Ukraine
  • The platform allows us to overlay strategy with technology for greater community impact with at least 45 companies every year
Goodworld is by far the more superior product because it lets us be more proactive in implementing customized giving experiences, has a more powerful dashboard, and streamlines the giving process in a more modern interface. That's just the technology aspect - their team makes the experience even better!

Do you think Goodworld delivers good value for the price?

Yes

Are you happy with Goodworld's feature set?

Yes

Did Goodworld live up to sales and marketing promises?

Yes

Did implementation of Goodworld go as expected?

Yes

Would you buy Goodworld again?

Yes

Goodworld is a true partner in collaboration. They manage every relationship with the care that goes well above the customer service of any transactional, contractual agreement. The Goodworld team has cultivated a culture of open feedback, idea-sharing, and mutual learning that has enabled them to create a superior giving technology platform. When matters of urgency arise I am always able to get in contact with my Goodworld representative and provide quick solutions. We have worked together to implement needed features serving specific users while adapting the solutions to be beneficial for all users making the platform more powerful with every phase of development.

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