A great AI contact center which delivers.
June 18, 2022
A great AI contact center which delivers.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Cloud Contact Center AI
We used Google Cloud Contact Center AI for one of our clients, the experience was very good and the AI contact center worked as mentioned. The natural language processing is excellent with many accent & dialect support. The speech-to-text and text-to-speech modules are also excellent, the best part is Dialogflow access with it which makes the software usage very easy. Phone connectivity with any provider is easy with integrations available.
- Auto-speech adaptation.
- Natural language processing.
- Text-to-speech transcription.
- Contact centre analytics.
- Phone Gateway integrations.
- Third party integrations can be made much easier.
- There is a need to add more conversational examples.
- More dialects and languages can be added.
- Reduced the number of minutes spent by live agents on trivial queries.
- Our client saved thousands of dollars by using the AI contact center as now the agents spend most of their time solving real issues.
- Customer satisfaction got increased exponentially.
- interface and Observe.ai
Google Cloud Contact Center AI was way better than the competitors we analyzed, especially the Dialogflow usage made our decision of going with Google Cloud Contact Center AI very easy.
Do you think Google Cloud Contact Center AI delivers good value for the price?
Yes
Are you happy with Google Cloud Contact Center AI's feature set?
Yes
Did Google Cloud Contact Center AI live up to sales and marketing promises?
Yes
Did implementation of Google Cloud Contact Center AI go as expected?
I wasn't involved with the implementation phase
Would you buy Google Cloud Contact Center AI again?
Yes